If you’re looking for help desk solutions and asset management software, look no further than Open Service Desk. This open source solution can be tailored to handle your business needs, freeing up your time so you can focus on what really matters: solving customer issues.
Hosting providers commonly charge for dedicated support, but with an open source software like WHMCS you receive superior customer service at a fraction of the cost. Some paid solutions include dashboard and reporting tools that allow you to take full control of your customer service’s performance. That’s why thousands of companies are integrating WHMCS asset management and help desk software into their existing business models.
Open source help desk and asset management software is a great option for businesses looking to boost their customer service, streamline their internal processes, and reduce overhead costs.
Here are just some of the benefits of open source help desk and asset management software:
-Cost savings. Open source help desk and asset management software is free to use, so you can start saving money on licensing and support right away.
-Flexibility. Open source help desk and asset management software gives you the flexibility to customize your system to meet your needs instead of being limited by one-size-fits-all options that don’t work for everyone.
-Easy installation. Open source help desk and asset management software is easy to install, so you don’t need special training or expensive consultants to get up and running quickly.
Freshdesk
Freshdesk is a world-class help desk software that helps businesses to attend to their customers’ inquiries quickly and efficiently through its software-as-a-service (SaaS) model. It allows personalizing conversations and delivers effortless customer support. By incorporating Freshdesk omnichannel suite into your help desk support process, you can empower your agents to work collaboratively and provide speedy responses to your customers. Moreover, it becomes easy for your customer support team to prioritize, categorize, and assign tickets to the relevant agents, eventually delighting and satisfying customers to the greatest extent possible.
(Source: Freshdesk)
Key Features
- Allows multi-channel ticketing leading to quick response times
- Enables teams to collaborate excellently in hybrid work environments
- Provides extraordinary automation that reduces repetitive tasks and improves service quality
- Boosts productivity with high-end collaboration features that help engage the right experts for solving critical problems and situations
- Provides field service teams with all the required information on their smartphones, enabling them to engage their customers with real-time updates
HubSpot Help Desk Software
HubSpot Help Desk solution is one POPULAR system that allows the support team to stay aligned and structured. The following section will help you learn how you might be best benefited from this software, how your team can consume it, and more.
With the kind of customer, volume and velocity that the support team comes across every day, it gets challenging to extend the right kind of support and practice empathy without a system.
HubSpot’s Help Desk & Ticketing software is explicitly designed to connect with customers and grow through their experience. The software makes it easy for the support team to document, organize, track, and resolve each of your customers’ issues right from one single dashboard, which is easily accessible by the entire team. The software is just ideal for tracking and meeting all your customers’ service level agreements.
(Image Source: HubSpot Help Desk)
Key Features:
- Intuitive dashboard
- Easy to log in & organize customer records
- Track issues from one single dashboard
- Automated customer service process
- Prioritize request
- Facility to automatically convert emails into tickets
- Facility to deploy a survey and gather feedback
- Live Chat
- Conversational bots to add more value to your live chat facility
- In-built reporting
HubSpot Help Desk & Ticketing software comes with a 14-day free trial, and one can avail of the advanced tools by choosing the Starter package as low as $35 per month.
Besides HubSpot, we would also like to brief you about one of the most popular help desk tools known as – ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a remarkably popular software when it comes to delivering extraordinary customer services. It provides centralized control and enhanced visibility over every IT issue to ensure that businesses deliver accurate and uninterrupted services to their clients. For more than a decade now, ManageEngine ServiceDesk Plus has proven to be extremely user-friendly and effective for IT resources and stakeholders alike. Help desk ticketing is now effortless with the help of this software and thus adapting and using it would definitely benefit your business in terms of better productivity and profitability.
(Source: ManageEngine ServiceDesk Plus)
Key Features
- Allows managing the entire life cycle of IT tickets accurately, ultimately leading to reduced outages, improved productivity of the agents, and delivering flawless services to the clients.
- Optimizes the utilization of the workplaces within your organization’s campus and at the same time helps in regularly monitoring the amenities and services provided to the clients.
- Ensures asset management, including inventory control, and keeps track of the software license renewal dates and purchases.
- Enables creating projects and managing resources, including tracking changes and progress of every project to deliver services to the clients within a stipulated time frame.
- Allows analyzing the root cause of the problem so that issues don’t arise repeatedly and there is a consistent boost in productivity.
Now let us see the free and open source Help Desk solutions.
The Top 3 Free and Open Source Help Desk systems are:
- HelpDeskZ
- UVdesk
- Faveo
Help Desk Comparative Analysis Chart
Let us explore the listed free and open source help desk solutions with further details:
HelpDeskZ
(Source: HelpDeskZ)
Features:
- PHP-based system software
- Grouping function
- Bulk actions and query management
- Personalization
- Multilingual
- Message and mail piping
- Custom fields and templates
- Knowledgebase
- Canned responses
HelpDeskZ is a PHP-based free and open source software that comes with an array of features. The dashboard is very simplified and it stacks various functions and processes on a single screen. The messaging and mail functions are very convenient as well due to automatic pipelining. Its multilingual capability is very useful as well. The personalization feature is very useful for agents and supervisors which enables them to personalize their dashboards and they can also customize dashboard fields and message templates. HelpDeskZ is one of the most convenient and simplistic free and open source help desk software platforms out there.
UVdesk
(Source: UVdesk)
Features:
- Ticket Administration
- Task and Mail Management
- Multi-Channel Support
- Knowledgebase
- Agent Performance Examination
- Social Media Integration
- E-commerce Integration
- Help Desk Migration
UVdesk is what a modern tool is supposed to be. It makes running a business absolutely clutter free. Its seamless multi-channel support and social media integration is quite a boost over other help desk solutions. Task and Mail management is very simple and convenient for agents and supervisors. UVdesk is also mobile friendly so you can now manage your business even on the go. It also has an add-on feature for supervisors that enable them to examine the performances of agents in detail and work on it. Also, it comes with a Form Builder App and a File Viewer App for convenience. UVdesk follows all the top standards of security protocols to avoid data breaches.
Faveo
(Source: Faveo)
Features:
- SLA and Priority management
- Responsive Design
- Built-In Knowledgebase
- Multilingual
- Agent Collision Avoidance
- Ticket Rating and Ticket Merging
- Custom Forms and Canned Responses
- API and In-App notifications
Faveo is another modernized system that has social media and mobile integration. SLA management is a very important feature of Faveo which strengthens customer and business relationships. It also enables agents to select Priority customers and manage them accordingly. Its huge in-built knowledge base and multilingual ability create a huge database. Agent Collision Avoidance is another vital feature Faveo has. It is a rare feature when it comes to help desk systems. This saves a lot of time and resources for the business. The ticketing system is seamless and has powerful functions such as Ticket Merging for the agents and Ticket Rating for the customers.