Change management is moving people to adopt a new process, method of working or a different type of software. This has traditionally been called an organisational change management project. Until recently most change management projects involved a major software rollout such as a new version of Microsoft Office or SAP. The trick was to get the vast majority of users to make the switch without any major problems.
Change is inevitable in every aspect of life. There is no company, community or person that can escape it. The key to living successfully through change is to be able to manage it effectively because the ability to change corresponds directly with our ability to survive.
Change management is the process of managing the change of a system, organization or societal norm. Change management is the process of implementing new ideas and processes within an organization, so that it can remain competitive and relevant in the changing environment.
The best software for change management is
. This product helps you manage your changes effectively by helping you identify what needs to be changed and how, set goals for each change, and track progress on those changes over time.
We’re going to talk about the best software for change management.
Change management software is an essential tool that allows you to manage changes in your organization. It helps you track progress, ensure compliance, and mitigate risk.
A lot of businesses are still using spreadsheets to manage their change processes—but this is a huge mistake! Spreadsheets are not designed for managing large amounts of information, and they don’t provide any tracking or reporting features. Instead, they’re better suited for one-off tasks like balancing your checkbook or creating a budget.
Change management software can help you:
-Track all changes made in real time
-Provide a centralized repository of all changes made in the organization
-Generate reports with pre-determined parameters so that you can see what’s happening across the board at any given moment
Best software for change management
Change management software is a system which helps the organizations in monitoring and optimizing the process of managing changes.
Change management process is about managing the changes of code, documents, or requirements. This process is also called Configuration management.
In this article, will explore a list of the most popular Change Management Software along with their features.
The main aim of the change management process is to successfully make the desired changes with a minimum negative effect and thereby maximizing the benefits.
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Challenges Involved in Change Management:
- IT management challenges related to digitization.
- Asset and resource management.
- Communication
- Project management
- Governance, auditing, and analysis.
- Changing the way of thinking and approach towards the basic strategy.
Benefits of Change Management Software:
- Change management tools help in keeping version control.
- Prevents modification for the same thing by more than one person.
- Track the changes made.
- Allows to back out the changes.
Features of Change Management Software:
- Change management
- Incident management
- Task management
- Release Management
- Project management
Change management systems follow the standardized methods and procedures to incorporate the changes in the system. These systems perform an end-to-end impact analysis which in turn is helpful in taking effective measures.
All the above-mentioned features of Change management system helps in making the product or system successful and also helps in project management.
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List of Top Change Management Software Solutions
Enlisted below are the most popular Change Management Software that is used by all the top organizations worldwide.
Overall Comparison of Top Change Management Tools
| Change management software | Ratings | Verdict | Free trial period | Price |
|---|---|---|---|---|
| Freshservice | 5 stars | Powerful system with user-friendly interface. | 21 days | Blossom :$19/agent/month Garden: $49/agent/month Estate: $79/agent/month Forest: $99/agent/month |
| ServiceDesk Plus | 5 stars | A complete ITSM suite with built-in ITAM & CMBD capabilities. | Free trial available | Get a quote for Standard, Professional, or Enterprise plan. |
| ChangeGear | 5 stars | A customizable system which is easy to install and learn. | Live Demo. | Change Manager: Starts at $ 41 per user/month. Service desk: Starts at $ 46 per user/month. Service manager: Contact. |
| Remedy Change Management 9 | 5 stars | A flexible tool with social media connection for self- service application. | Available | Contact for the pricing details. |
| Whatfix | 5 Stars | Easy to use & Good customer support. | No | Contact for the pricing details. |
Feature Comparison
| Change Mgnt | Incident Mgnt | Release Mgnt | Problem Mgnt | Asset Mgnt | Project Mgnt | Task Mgnt | |
|---|---|---|---|---|---|---|---|
| Freshservice | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| ServiceDesk Plus | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| ChangeGear | Yes | Yes | Yes | Yes | Yes | — | Yes |
| Remedy Change Management 9 | Yes | Yes | Yes | — | Yes | — | — |
| Whatfix | Yes | – | — | – | – | – | Yes |
| Web Help Desk | Yes | Yes | — | Yes | Yes | — | — |
| Gensuite | Yes | Yes | Yes | — | Yes | — | Yes |
| StarTeam | Yes | — | Yes | — | — | — | — |
| SysAid | Yes | Yes | — | Yes | — | Yes | — |
| Alloy Navigator | Yes | — | — | — | Yes | — | Yes |
Let’s Explore!!
#1) Freshservice
Freshservice Pricing: There are four pricing plans i.e. Blossom ($19/agent/month), Garden ($49/agent/month), Estate ($79/agent/month), and Forest ($99/agent/month). These are the prices if you are billed annually. Monthly billing plans are also available.
Freshservice provides customizable software. It is customizable for IT and Non-IT needs. This software helps in automating the tasks. It supports the issues raised through an email, a self-service portal, phone, chat, and in-person. It helps in managing the projects from planning to execution.
A mobile app is available for iOS and Android devices. Freshservice provides solutions for IT, HR, Operations and Education.
Features
- Change management feature makes sure that the user will be aware of the changes. It is like communication between the technical teams and users.
- Projects can be organized into multi-level tasks.
- It can manage projects from planning to execution.
- Asset or inventory management.
- Incident management.
- Project management.
- Release management.
- Problem management.
Verdict: It is a powerful system and has a user-friendly interface. Mobile apps are available for Android and iPhone devices.
#2) Scribe
Scribe Pricing: Free Chrome extension for unlimited users with unlimited guides created. $29/month per user for advanced features.
Scribe is a tool used to create change management documents. It’s a Chrome extension or desktop application that records your screen while you execute a process, instantly creating a guide with annotated screenshots and written instructions.
Human resources, trainers, managers, consultants, and subject-matter experts can use Scribe to create documentation without manually taking screenshots and writing out steps. These guides can be shared via links, embedded in other tools, or made available to anyone on your team.
Features:
- Instantly create step-by-step instructions for any changing process.
- Integrate guides with knowledge base, wiki, help center, content management, and project management systems.
- Recommended Scribes appear for users based on the application or website they’re using.
- Scribe Pages are used to create comprehensive manuals, combining Scribes with other media.
- User permissioning and analytics are available.
Verdict: It is an easy-to-use, cloud-based tool that helps facilitate a large part of the change management cycle. Scribe is a useful, free or low-cost tool that instantly cuts down your change management documentation time.
#3) ServiceDesk Plus
ServiceDesk Plus is a complete ITSM suite with built-in ITAM and CMBD capabilities. The PinkVerify-certified IT change management module of ServiceDesk Plus allows IT teams to implement changes with minimal risk by designing change processes on a visual workflow designer.
Also, with custom change roles, change templates, and Change Advisory Board(CAB), IT teams can design change implementation processes that cater to their business needs.
The change management module in ServiceDesk Plus also connects with other key processes including asset management and a CMDB that helps assess the risks and plan change implementations better.
Features:
- Log changes from incidents and problems, and track them at every step.
- Configure change types, roles, statuses, and templates to manage your change cycle easily.
- Create a change, plan it, get input and approvals from CAB members, implement the change, and review it upon completion.
- Configure automated workflows and notifications to improve visibility and communication for IT and business stakeholders using the visual workflow builder.
- Publish announcements from within the change to communicate any planned downtime to end-users.
- Initiate projects and tasks from within a change to roll out the change based on its complexity.
=> Visit ServiceDesk Plus Website
#4) ChangeGear
Price: ChangeGear Change Manager Price, starts at $41 per user/month. Its service desk price starts at $46 per user/month. You can request a quote for the service manager’s prices.
ChangeGear is a browser-based repository for all the changes.
It is a centralized solution with powerful automation, customizable dashboards, ad-hoc reporting, and multi-modal workflows. It has advanced change management capabilities. It has solutions for DevOps, IT, and business.
Features
- It allows you to automatically log the changes done by the DevOps team using the RESTful API.
- This feature will give you complete visibility for the IT changes.
- It allows you to configure change control as per your needs.
- Easy CAB Management.
- It helps in improving the communication between Dev and Ops teams.
- You will be able to identify the Conflicts on the Change Calendar.
- It provides many more features as an IT Service Management solution.
Verdict: System is easy to install, learn, and use. This Change management system is customizable and has good functionality.
Website: ChangeGear
#5) Remedy Change Management 9
Price: Contact for the pricing details.
It is an IT service management platform provided by BMC Software.
It facilitates the ease of digital transformation and helps in reducing risks while performing organizational changes. The platform is accessible from any device anywhere. It can be deployed on-premise, in the cloud or in a hybrid environment.
Features
- Live chat.
- Mobile application.
- Impact analysis.
- Facilitate the ITIL complaint process.
- It provides a customizable dashboard.
- Data-driven insights with the help of reports.
Verdict: It is a cloud-based solution for service management.
The system provides the features for service desk manager and change management. Social media connection for the self-service application. The tool is flexible and provides good functionalities as a change management system.
Website: Remedy Change Management 9
#6) Whatfix
Price: Contact for the pricing details.
Whatfix is a platform for training, employee onboarding, and for efficient user performance support. It provides training capabilities like integration with SCORM compliant LMS’s and helpdesks.
Features
- Helps in designing interactive guides and no coding will be required.
- Advanced analytics.
- Provides on-boarding and on-the-go support to improve productivity.
- It offers context-based support.
- It provides guidance for new software tools which will result in effortless software migration.
Verdict: Whatfix is extremely easy to use. The company provides good customer support.
Website: Whatfix
#7) Web Help Desk
Price: The Maximum price will be $700 per license for one to five technicians. The price will get reduced if the number of technicians increases.
This IT change management software helps in managing change requests and change approvals.
It has an integrated IT ticketing system. There is an automated approval workflow for managing changes. The system sends notifications to those who approve through email and an option to approve or deny that request.
Features
- You can associate Service request types with Approval and change processes.
- It provides a facility to the end-users to select the required approver.
- Automated ticket approval communication process.
- Approve or deny a request through Web Help Desk interface & email.
- Auto-assign service requests facility.
- The system allows you to customize the change approval workflows.
- Setting reminders for pending approvals.
Verdict: Web Help Desk is a cloud-based solution for change management, asset management, ticketing management, knowledge management, incident management, and service management. It is a good solution for any sized company. It is best for its email notification feature.
Website: Web Help Desk
#8) Gensuite
Price: Contact them for the pricing details.
Gensuite Change Management Software will help you in managing processes, compliance, and risks for the operational changes. The system helps in simplifying the process of Management of Change.
Changes to operations, equipment, and people are always associated with potential risks. EHS and functional teams need to identify and manage these potential risks and compliance requirements and this software will help with that.
Features
- It can be integrated with Gensuite applications.
- Flexible and self-configurable platform.
- Standardized process stages.
Verdict: Gensuite provides a good solution for EHS management. The system is easy to use. The company provides good customer support.
Website: Gensuite
#9) StarTeam
Price: Contact for the pricing information. A free trial is also available.
StarTeam is a change management system for enterprises. It will help you to deliver changes on multiple ALM repositories and tools. It can be used for development teams that are centralized or geographically distributed.
Features
- It helps in tracking the changes related to source code, defects, features, tasks, etc.
- Customizable workflows.
- Seamless integration with assets.
- Release management.
Verdict: It is a good change management solution. It can perform end-to-end impact analysis and can build management processes.
Website: StarTeam
#10) SysAid
Price: Contact them for the pricing information. A Free trial is available.
It is an ITSM solution that also works as a service desk and help-desk. It provides automation for all service desk processes. It has many more capabilities like knowledge management, password reset, chat, CMDB, Service level management and many more.
Features
- Problem management.
- Change management.
- Incident management.
- Service request management.
- Ticketing system.
- IT Asset management.
Verdict: This help desk system will help you in managing all the IT support activities. The tool provides features like business intelligence, IT asset management features, and IT services.
Website: SysAid
#11) Alloy Navigator
Price: $11/user per month. These prices are as per the reviews available online. For detailed pricing contact the company.
Alloy Navigator provides two solutions i.e. Alloy Navigator Express and Alloy Navigator Enterprise. Alloy Navigator Express provides an integrated solution for help desk and asset management. It is a solution for small and medium-sized businesses.
Alloy Navigator Enterprise is an ITSM solution and it provides features for configuration management.
Features
- As it is a web-based solution, it is accessible from anywhere on mobiles and Windows OS.
- The system can be integrated with third-party systems using API.
- It provides on-premise hosting for data security and flexibility.
- Flexible licensing and pricing model.
Verdict: The system is simple to use. It provides good functionalities. Good reviews for this system. Also, the system is flexible as well as a little bit complicated. The system allows you to add customized features at an additional cost.
Website: Alloy Navigator
#12) ServiceNow ITSM
ServiceNow has been named a Leader in Gartner Magic Quadrant for IT Service Management Tools for 7 consecutive years.
ServiceNow ITSM allows organizations to gather change requests, evaluate their impact on the IT infrastructure, plan their implementation, and conduct a post-implementation review.
Features:
- Accumulating and structuring data about all IT components, visualizing and reporting on configuration items.
- Automated risk conflict detection – to identify possible conflicts, e.g. when changes impact the same or related configuration items.
- A consolidated view of available open windows for facilitated change scheduling.
- Automated implementation of low-risk standard changes.
- Streamlined management of concurrent changes due to an interactive timeline and calendar interface.
- Change impact visualization – to illustrate the potential impact of a proposed change on IT, business services, and configuration items.
- Integration of a DevOps pipeline – to accelerate change implementation.
Verdict: ServiceNow ITSM is a flexible cloud-based platform offering extensive automation and visualization capabilities that streamline authorizing and implementing changes to the IT infrastructure.
Additional Tools
#13) Rocket Aldon
This system provides complete automation for the change request cycle. It keeps a record for all the parts of the application and their relationship with each other. It helps in impact analysis.
The system allows you to customize the workflow. The tool provides release management and makes sure that every part will be deployed and installed correctly. Contact the company to know more about the pricing details.
Website: Rocket Aldon
#14) Intelligent Service Management
It is a full-featured service management solution. It provides an ITSM solution. It offers features like codeless customization of workflows and easily manageable individualized service. It allows you to view the case histories of the end-users.
The system has many more features like incident management, knowledge management, problem management, change management, request fulfillment, asset management, and project management.
Website: Intelligent Service Management
#15) Issuetrak
The system will help you in managing issues, complaints, tasks, customer support requests, and help desk tickets. It provides the features of automation of workflows, task management features, customization of the system, different types of reports, alerts, and notifications.
The system can be deployed on-premise or in the cloud. It provides the customization of reports with no need for programming.
There are four pricing plans i.e. Cloud Annual ($19/user/month), Cloud Monthly ($23/user/month), Self-hosted Annual ($82/user/month), Self-hosted Lifetime ($170/user/month). Pricing plans based on the agents are also available.
Website: Issuetrak
#16) Aha!
Aha! is a roadmap software. It has the capability to work with epics. It allows you to view the status of the projects in real-time. It helps in project development by allowing you to prioritize the work, score for the feature and to add details about the work.
Pricing plans are available on a monthly and annual basis. There are 4 plans available, i.e. Startup (Contact), Premium ($59), Enterprise ($99), and Enterprise plus ($ 149).
Website: Aha!
Conclusion
Freshservice, ChangeGear, and Remedy Change Management 9 are rich in feature systems. All the top change management systems are commercial tools, and none of them are open source or free.
Whatfix is easy to use and the Web Help Desk is also a good system and is rich in features. Its email notification feature is the best one.