Service Management Software Wiki

Service Management Software gathers information on the types of software that is used by businesses to help manage employees and the services they provide.

The goal of this Wiki is to provide a way for business owners, managers and marketing professionals to properly research and compare the leading Software as a Service (SaaS) providers so they can make the best decision for their organization. If you are planning to implement or improve your service management software system then this guide will help.

Before you begin looking for the most suitable service management software for your business, it’s a good idea to know what it is. Service management software is a highly advanced tool that businesses use to provide and improve on their services. In this post, I have written down a series of articles that will help you understand better what service management software is and how it can fit into your business.

 Service Management Software Wiki

Every business has a need to share information amongst employees. It’s not practical for employees to store knowledge inside their heads and personally answer every question that their coworkers might have regarding their knowledge base. In order to overcome these knowledge gaps, organizations are implementing ways to improve Knowledge Management and record valuable information as documentation.

There are a number of tools available that help employees network and collaborate, including what is known as “wiki software”. If you don’t know what a wiki is, then just think of Wikipedia – the world’s most popular wiki.

This article is about wikis and also the best wiki software out there.

Top 14 Wiki Software tools to Use in 2022

1. Document360

Knowledgebase Portal-Document360

Document360 is our very own knowledge base software that you can use to create a wiki for your company. Get started right away with the intuitive WYSIWYG editor that also supports Markdown.

Document360 allows you to control who has access to your content down to the granular level. Choose who has editing rights, writing access, and review access. You can also easily view the version history of any article and roll back to a previous version in case you don’t like the changes that have been made.

You can create a public or private wiki site and control who has access to your content. Document360 has extensive analytics that you can take advantage of to keep track of the health of your content, and work out which of your articles is most popular.

Document360 integrates with some of the most widely used apps out there today, including Drift, Intercom, Slack and Microsoft Teams.

Document360 is $99 per project per month.

Help customers help themselves instantly with a Knowledge Base!BOOK A DEMO


2. Nuclino


Nuclino is a modern, simple, and blazingly fast wiki that allows teams to organize information and collaborate in real time. It comes with a minimal learning curve, making it easy for anyone – including non-technical users – to quickly get the hang of it.

Unlike traditional wiki software, which often tends to be complex, slow, and clunky, Nuclino is exceptionally lightweight. It doesn’t try to clutter its interface with every possible feature and option, and instead focuses on the essentials – distraction-free interface, intuitive navigation, fast search, and seamless real-time collaboration.

While Nuclino can be used exclusively as a wiki, it’s a versatile tool that is capable of a lot more. It’s a unified workspace where your team can organize knowledge, manage projects, share ideas, and bring all your work together in one place.

Nuclino is free for up to 50 items.

3. MediaWiki

mediawiki tool

MediaWiki is trusted by thousands of companies. It’s the most popular open-source wiki software available on the web and a solid choice for companies handling large volumes of content.

As mentioned earlier, sites that run on MediaWiki include Wikipedia, but also Wikimedia Commons, Wiktionary, and many more. Choosing this software means you’ll be in very good company.

It’s written in PHP, so you can easily get started deploying this solution with the LAMP stack. The software also comes with many extensions so you can extend the capabilities of your wiki. MediaWiki helps your company gather knowledge, bring order to the chaos, and then make knowledge available for all your users.

MediaWiki is free.

4. ProProfs Knowledge Base

ProProfs Knowledge Base is one of the best wiki software on the market today. Easy to set up and simple to use, you can get started with this tool without any specialized training or coding skills. Its advanced features allow your team to work together on articles and publish your wiki on the web and mobile devices.

The tool is fully customizable as it allows you to tailor the wiki to your liking with its wide range of formatting and styling features. You also get beautifully-designed templates to kick off the content creation process quickly.

Another interesting feature of ProProfs is its insightful reports that help you track article performance, failed searches, broken links, and a lot more.

You can make the most of this wiki software by integrating it with powerful tools like Zendesk, Slack, and Google Analytics, among others.

ProProfs Knowledge Base offers a free trial version of 15 days with access to all its premium features.

Also Read: Top 7 ProProfs Knowledge Base Alternatives in 2022

5. DokuWiki

Dokuwiki tool

DokuWiki is a simple, easy to use open source wiki software that doesn’t need a database. It’s also open source and has a vibrant community of contributors. Users love its clean and readable syntax.

DokuWiki is easy to maintain, backup and integrate which makes it a favorite with administrators. It comes with built-in access controls and authentication connectors built in making it a tool that is suitable for the enterprise. This software comes with many features, including a large variety of extensions and support for over 50 languages. It comes with full text search and no cap on the number of page versions that you can save in your wiki.

DokuWiki is free.

6. Wiki.js

Wikijs tool

Wiki.js is open source wiki software that works on virtually any platform. It is compatible with PostgreSQL, MySQL, MariaDB, MS SQL Server or SQLite. It runs on the Node.js engine which makes the performance very fast.

Using this software you can make your wiki public, private, or a mixture of the two. It comes with a sleek user interface with no learning curve and multiple editing options such as markdown, WYSIWYG, HTML editor and WikiText.

You can flexibly customize the appearance of your wiki and take advantage of a light and dark mode. Wiki.js comes with built-in authentication with self-registration and password recovery capabilities. You can use third-party authentication services such as Google and GitHub.

All changes to content are tracked and you can easily recover deleted pages. It’s simple to keep track of who made what changes. You can visually compare two versions of the same page to see what has changed. Wiki.js has been translated into over 40 languages, and you can make your wiki available in multiple languages.

Wiki.js is free.

7. Confluence

confluence wiki

Confluence is enterprise wiki software made by Atlassian. It is designed to inspire a culture of open collaboration through making it easy to stay in sync with every team all in one place.

Confluence allows you to collaborate on and edit pages in real-time, reducing the risk of version conflicts. It supports in-line comments and likes, enabling you to keep the conversation going with your team.

Content is quick to produce when you take advantage of the built-in templates that come with Confluence.

It syncs with Jira Service Management to make information visible across teams. Instantly create project posters and track real-time progress for every ticket or issue. Confluence connects with hundreds of apps in the Atlassian marketplace that take the power of your wiki even further, including Google and Slack.

Confluence is free for up to 10 users.

8. Guru

Guru wiki

Guru is a company wiki that aligns with your workflow, so you can organize information and access it from anywhere. It sorts information into collections, boards and cards, which makes knowledge easy to find for users.

You can assign experts to each card, giving ownership to the documentation and ensuring it stays up-to-date. Whether you’re creating new documentation, editing existing existing content or have a question without an answer yet, Guru uses AI to suggest the expert within your organization who is most likely to have the expertise to help you.

It integrates with Slack and Microsoft Teams as well as many other applications. Guru comes with a browser extension so you can capture information from anywhere on the web.

Guru is free for teams of up to 3 users.

Also Read: Top 8 Guru Alternatives for Your Teams

9. Slite

slite wiki

Slite is modern wiki software that serves thousands of companies around the world. It was built with remote-first teams in mind and is a powerful way to share knowledge with the rest of your team. It’s simple to get started with your writing; just creating a document and off you go.

That doesn’t mean that Slite lacks a powerful editor – you can insert tables, mentions, galleries, embeds, code snippets and sketches to ensure you content is formatted to your heart’s content. Slite comes with lots of built-in templates to get you started and you can easily import existing docs from elsewhere.

There’s no limit to the number of team members who can edit a document at the same time, meaning that you can collaborate on docs in real-time. There’s a good morning “Catch up” screen that highlights the latest changes in Slite and shares wiki content that might be most relevant to you.

The Slite search is fast and reliable so you can quickly find the documentation you’re looking for. Slite also integrates with some of the most popular tools out there including Google Docs, Slack and Trello.

Slite is free for up to 50 docs.

An intuitive knowledge base software to easily add your content and integrate it with any application. Give Document360 a try!GET STARTED


10. XWiki

Xwiki software

XWiki is an advanced, open source enterprise wiki written in Java. It features a very robust WYSIWYG editor, powerful wiki syntax and strong rights management. You can import content from other platforms including Office, Excel and CSV files. At the same time, you can export your wiki pages to PDF, ODT, RTF, XML or HTML.
You can customize page templates, add menus and modify the CSS files, giving you complete control over the look and feel of your wiki. Easily add, delete and edit the users and groups in your wiki.

XWiki supports different translations of your page’s content and you can direct users to the version in their own language. Navigate to your wiki’s pages easily using search, page index, breadcrumb, URL, or jump to page.

XWiki is free.

11. GitBook

Gitbook internal wiki

GitBook allows you to publish docs and centralize your company’s knowledge on their engineering-focused wiki software. You can create beautiful documentation sites with no coding or design required. It syncs with GitHub so you can import your repositories directly into GitBook.

It has a powerful, simple editor that enables you to write in Markdown, insert code snippets and embed rich media. It allows custom domains, visitor authentication and advanced branding, so you can customize your site how you want.
Your team can collaborate with one another from anywhere in the world and find what they’re looking for in this simple wiki. GitBook supports version control so you’re never in danger of losing your work, and advanced search that lets you search for anything within the wiki.

GitBook is free for open source projects.

12. Notion

Notion wiki

Notion is all-in-one, wiki and workspace for your team. Connect your teams, projects and docs in Notion so you can overcome silos and work more collaboratively.
You can customize Notion to make it work in the way that suits you best. You can drag and drop cards on the dashboard and benefit from thousands of community-created templates. It features version history where you can monitor the changes that were made to your wiki and roll back to previous versions if necessary.

You have the advantage of using a collaborative workspace in which you can control access permissions and allow the team to share pages with the whole team in a hierarchy. You can set rules to prevent teams from sharing content with people outside of your organization.

Notion is free for individuals.

13. Slab

slab wiki tool

Slab is a feature-rich wiki software that makes creating documentation a breeze. The intuitive editor allows you to quickly get started in building your wiki that you can share with your team and use to break down knowledge silos.

Slab integrates with popular apps including Google Drive, Trello, and GitHub, so you can extend the platform’s capabilities and integrate it into your usual workflows.
The software supports users to work on the same document in real-time, fostering collaboration and reducing the risk of version conflicts. It comes with predictive search that autosuggests to users queries that they are searching for.

You can take advantage of analytics insights that allow you to see the posts that are most popular and identify content that is going out-of-date. Data insights mean you can keep on top of your wiki content and ensure it remains relevant for your users.

Slab is free for up to 10 users.

14. TiddlyWiki

tiddly wiki

TiddlyWiki is a non-linear notebook for storing, organizing and presenting complex information. It’s open source wiki software that allows you to gather your ideas all in one place and takes the place of other note-taking tools such as Evernote and OneNote.

It comes with an editor toolbar that allows you to write and format your text and images easily. There is a live preview editor so you can see what the final version of your work is going to look like. It’s simple to import content from other platforms using the import button or drag and drop.
You can customize your wiki using style sheets, and add a table of contents and background images.

TiddlyWiki is free.

Also Read: Most Popular Online FAQ Tools & Software Compared

Wiki examples

There are many examples of popular wikis out there. We have picked three examples


fandom wiki example

Fandom is a network of wiki sites relating to the entertainment industry, including movies, TV series and gaming. It has 385,000 wikis and more than 50 million individual pages.


wikitionary wiki example

Wiktionary is a multilingual dictionary of languages supplying every word that is included in English. It contains more than 6.5 million words from 4,000 dialects.


wikihow wiki example

WikiHow is a wiki that contains how-to-guides for how to do almost anything.


Wikis are incredibly useful for organizing company knowledge and providing a centralized resource for your employees to consult whenever they have a question. They foster cooperation and collaboration, encouraging users to add new content wherever they find a gap.

The challenge with wikis is encouraging participation – your wiki is only as good as the content that employees contribute. It’s important to regularly promote your wiki, and ensure the content stays fresh by removing or updating old pages.