For small businesses, the use of a customer relationship management or CRM can be invaluable. Important information is kept in one place with no confusion and available whenever you need it. Using a CRM will allow you to organize client information for fast calling, emailing and accepting orders in addition to keeping track of sales leads and market analyses.
Every time you hear CRM and Shopify, you are immediately converted into a happy go lucky, think that even the most serious problems can be solved by playing computer games kind of guy. And this is exactly what we need because our main goal is helping the customers.
When it comes to shopping, customers want to be in total control. They want the ability to choose what they like, what they don’t like and have the peace of mind that they won’t get scammed. With artificial intelligence emerging in the customer service field, companies are working hard to provide their visitors with a personal CRM experience. The individualized automated experience is here — AI-powered chatbots, dynamic price optimization and personalized product recommendations — everything that businesses want for their customers is currently available.
Best CRM For Shopify
You’re a busy entrepreneur running your ecommerce business, and researching the best CRM apps you can use to optimize your Shopify store is time-consuming. So, we took the liberty of doing this legwork for you.
These apps can help you manage your customers’ data seamlessly.
By looking at the app store rating, the number of reviews, the app’s top features, and other subjective parameters, we have curated the best CRM apps. We hope this will help you in your research to pick the best app for your store.
Drip
Starts at $19/month
Key features of the app:
Gather and use client information: See what individuals do over your site and promoting channels, at that point utilize each ounce of understanding to make exceptionally focused on messages.
Personalize each experience: Personalize every client experience dependent on the moves they make to construct significant connections that make your store stand out.
Engage past the inbox: Reach and draw in with your clients over the entirety of your showcasing channels. Convey custom missions from inbox to online media and past.
Metrilo Growth Platform
Starts at $119/month
Key features of the app:
Simple information driven choices: Connect advertising and deals to precisely assess performance.
Identify development issues: Discover where your image is stuck and open your approach to scaling.
Skyrocket client maintenance: Grow on account of enduring client connections.
Revamp CRM (Retail, Wholesale)
Key features of the app:
Track Customers and salesmen: Real-time sync from Shopify. Track deduplicated clients profiles, inclinations, communications, errands, messages, records, notes and orders.
Built-in maintenance situations: For Inactive clients, Due Refills, New clients, Loyal clients, Purchase criticism, Upgrades, new items and more.
Timely maintenance email and call: Automate your clients (B2B and B2C) venture utilizing both email groupings and additionally subsequent undertakings for your salesmen.
Endear CRM: Sell Through SMS
Free to install
Key features of the app:
A CRM Designed For Retail: Keep your group composed and use channels to fragment your clients by shopping conduct and request history to focus on the privilege audience.
Smart and Personal Messaging: Dynamic fields and custom lookbooks make each two-way text or email to a client feel like it was implied only for them.
Omni-channel Sales Tracking: See how your messages convert into deals, what and where your clients are purchasing, and inspire your group to arrive at their business objectives.
retailCRM
Free
Key features of the app:
Email and SMS Marketing: Solution to deal with your customized messages and SMS promoting by portions and execute triggers.
All information in “one window”: Manage your clients consolidating disconnected and online in a similar client information base. Sort out your requests in one place.
Channels of correspondence : Solution to oversee correspondence with your customers in Email, Livechat, SMS, Facebook, Instagram, LinkedIn and WhatsApp in a solitary window.
Richpanel Customer Support CRM
Free
Key features of the app:
Richpanel is an ecommerce customer service tool that helps businesses manage their Shopify customer support seamlessly. With Richpanel, you can easily track, manage & resolve queries in no time. You can manage all your support channels, viz., live chat, email, WhatsApp, Facebook & Instagram. This saves a lot of time & helps the support reps be more productive.
Pros:
- Richpanel saves you countless hours by bringing the most used support channels onto one dashboard. This includes live chat, email, Facebook, Instagram & WhatsApp.
- You can eliminate up to 30% of repetitive support requests with its self-service feature. It offers a personalized experience where customers can view/track orders, peruse FAQs, and start a new conversation too.
- It integrates with top ecommerce platforms like Shopify, Magento & WooCommerce.
- In Richpanel, you can create self-service workflows to resolve the most commonly occurring scenarios for your support.
Cons:
- According to a lot of customers, Richpanel can be quite difficult to navigate. To put it simply, it’s not exactly intuitive.
- Their pricing starts at $249/mo for just 1000 customer conversations and can work out to be quite pricey.
- Richpanel isn’t built for seamless collaboration with your team. You might still have to use an additional tool to collaborate with your teammates for day-to-day activities.
- Richpanel caps the number of orders you can process on the platform. In their lowest plan, you can process a maximum of 1000 orders per month.