Hotels can benefit from a complete suite of solutions that work together to help manage their operations and marketing. Whether you’re looking for a single tool or an all-in-one solution, we have the tools to make your life easier. We provide our customers with the ability to customize their software by adding on additional modules as needed, ensuring that their needs are met as they grow over time.
In this guide, we review the Hotel Management Software Systems, best hospitality management software, hotel management system open source, and hotel management software features.
Hotel Management Software Systems
Hotel Management Software is a powerful tool that allows you to organize your business better. It includes all the aspects of a hotel, from reservation management and guest services to online marketing and more. Hotel Management Software was first developed back in the 1980s by companies like Automated Retailing Solutions, Inc. (ARS) out of San Diego, California and today there are many different types of systems available for hotels around the world. If you’re looking for ways to improve your hotel’s efficiency and profitability using Hotel Management Software then here’s how it can work:
Channel Manager is a solution that allows hotels to gain control over the customer experience, by providing them with the tools they need for full visibility of inventory management and revenue control. It also helps them automate the communication between their front desk staff and other departments in their hotel such as housekeeping, maintenance and more.
Channel Manager enables you to create personalized guest experiences by providing real time information about your inventory and services available at your hotel. This makes it easier for guests to book rooms through your website or mobile app from anywhere in the world at any time of day or night without having to worry about availability, pricing or payment options because these processes will be managed automatically by Channel Manager’s backend technology platform.”
Central Reservations System (a.k.a CRS)
A Central Reservation System (CRS), also known as a centralized reservation system, is a software management system that allows you to manage your entire inventory of rooms. It can also be used to manage other aspects of your business.
The CRS is often integrated with a PMS and/or PMO so that you can make bookings through various channels including the internet, by telephone or even face-to-face in one central location.
Property Management System (PMS)
A PMS is a software system used to manage the day-to-day operations of your hotel. It can be used to manage front desk, housekeeping, reservations, accounting and more. A PMS can also help you better understand your business as it provides you with key performance indicators (KPIs) that allow for better decision making in every aspect of running a hotel.
With the use of a PMS, you can also centralize all your information in one place so that it’s easier to access reports on demand rather than having to go through multiple systems or documents at different locations around the property. A PMS allows both you and your employees quick access to any information they need in real time without having to search through multiple sources like spreadsheets or paper documents which could slow down their workflow significantly!
Guest Services PMS Add-Ons
- Guest Services PMS Add-Ons
- Concierge PMS Add-Ons
- Spa and Wellness PMS Add-Ons
- Food and Beverage PMS Add-Ons
- Meeting, Event and Wedding Management (MEW)
Restaurant & Banqueting Add-Ons
- Restaurant & Banqueting Add-Ons
Banquet management software for hotels, restaurants, and resorts. Reservation management software for restaurants, bars, buffets and banquet halls. Food and beverage management with barcode scanning from your tablet or mobile device. Dining room management software for table reservations, guest receipts, seating charts and waitlists. Banquet room reservation management software tracks seat assignments and attendance at events including weddings receptions parties conferences banquets trade shows conventions etc.. Meeting room reservation systems that help you manage your meeting facilities efficiently by integrating all of the necessary functions in one place to save time money effort & resources on every booking transaction process from initial inquiry through final payment processing by providing a central database system that allows multiple users access simultaneously at any given time when needed most during peak hours when demand escalates dramatically during these periods it becomes especially essential
Marketing Add-Ons/CRM/Guest Loyalty
Marketing Add-Ons/CRM/Guest Loyalty
Online Booking Engine
Social Media Marketing (Instagram, Facebook, Twitter)
Analytics and Reports
Room and Maintenance Management Add-Ons
Hotel owners can use room and maintenance management add-ons to manage their guest services, reservations and maintenance requests seamlessly.
best hospitality management software
Finding the right software to run operations such as automated check-ins and concierge services is a big key to hotel efficiency. Luckily, many tools create seamless data sharing between machines and people, and open up a lot of opportunities when it comes to managing your business. Below you’ll find ten top hotel management software tools that are revolutionizing how hotels operate.
1. eZee Front desk
Many hotels use this brainchild of eZee Technosys for hotel reservations, rate management, revenue maximization, and event management. In fact, EZee Frontdesk is rated among the fastest growing softwares in the property management realm. Plus, it makes linking of smart devices such as tablets and smartphones possible, which adds its versatility.
Hotelogix is used in over 100 countries worldwide. It entails a single-point dashboard and a multi-device booking engine capability. Additionally, the software is available in nine languages and allows the integration of third-party software such as Jovago and TripAdvisor.
3. Maestro PMS
Maestro offers hotels and hospitality establishments a host of cloud-based solutions spanning front desk, hotel reservations, POS, and event management. It consolidates efficient property management into a single tool and gives you the option to install on Windows-based systems or run directly from the cloud.
Drive efficiency with the group business manager
Hoteliga is a cloud-based hotel management software that makes invoicing, hotel reservation, revenue control and customer management as easy as possible. It also incorporates multi-currency support which is an important aspect often overlooked in competing companies.
5. FCS CosmoPMS
FCS Cosmo tools give hoteliers the power to create a seamless flow of data used for reservation confirmations, front desk operations, and real-time monitoring of resources. That’s why it’s a great choice to optimize room-assignment efficiency and simplify check-in. And you’ll love how it maintains company, guest, and travel-agent data to help you manage revenue, rate-setting, and customer discounts.
6. SkyTouch Hotel OS
This property management software from Skytouch Technology is designed for desktops, tablet devices, and smartphones. It’s optimized to help with real-time operations monitoring, hotel reservation services, front desk operations, inventory management, resource distribution, sales, housekeeping, and catering management.
Cloudbeds is a hotel management software designed to simplify hotel operations management via its integrated management suite. That suite includes reservation management, room assignment, accounting, and housekeeping tools. As an added bonus, the software works seamlessly with top travel sites such as TripAdvisor and Expedia. And it’s been rated among the top choices in its class.
Consider these tools and see how you can automate your operations and increase your hotel’s efficiency. Your guests (and your employees!) will thank you.
8. Smart Hotel Software
Smart Hotel Software contains a set of tools suitable for central reservations, guest relationship management, housekeeping, and more. It includes features like guest folios, check-in and check-out confirmations, advance deposit alerts, integrated POS, and information sharing capabilities across multiple platforms.
Tracktik is an intuitive piece of software that allows hoteliers to manage perhaps the single most important resource in any business: the workforce. It lets your management keep track of your teams and makes sure the business stays efficient. Not to mention that it streamlines operations via cloud management services, mobile-based solutions (both Android and iOS) and desktop platforms. It even offers powerful finance-management modules.
10. Hotel Management Software by Monkport Technologies
This Monkport software entails a host of features aimed at automating hotel management. It can be deployed from the cloud, or on Windows, Android, iOS devices, and SaaS platforms. Generally, it’s used to manage reservations, front desk operations, guest experience, and employee management.
Consider these tools and see how you can automate your operations and increase your hotel’s efficiency. Your guests (and your employees!) will thank you.
hotel management system open source
Gone are those days when hoteliers had to spend a thick wad of cash to raise their brand. Though they still have to spend money to expand their business, things have become quite easy these days or rather automated!
Yes, automation is the key to growth for any business and the same is true for hospitality sector. Be it updating your hotel information on the spreadsheet or promoting your business, the software does everything flawlessly in a matter of seconds.
What is Hotel Management Software?
Hotel management software provides essential features to streamline activities like online booking, room availability tracking and feedback. Every thriving hotel can leverage the power of technology and enhance their brand reputation.
It is a must-have tool for hoteliers to streamline administrative tasks at their property and increase the number of bookings. Along with managing day-to-day operations, the free & open source hotel management software and their premium versions also assist in delivering an outstanding guest experience.
Types of Hotel Management Software
If you have just started a business with a limited budget, free & open-source best hotel management software is the best alternative for you! Such software is free to use, which means you do not have to spend a single penny to buy this software. Everyone is freely licensed to use the software for their benefits.
The solution is open to modification; thus, it can be customized to your business needs. The source code of the software is openly shared and therefore the code can be modified to improve the functionalities specific to business needs.
Furthermore, there are different types of hotel management software, depending on whether its hosted on internal servers or on a third-party server. You can opt for either free or open source hotel management software, or their premium packages.
Features of Online Hotel Management System
Hotel management software helps scale up your business by automating all critical functions and letting the staff focus more on serving your guests. To scale up your hotel business, look for these essential features in your hotel management software:
The front desk management feature makes it easy for the guests to check in and check out conveniently. Also, the software provides a quick insight into the room availability, and guests don’t have to wait for the check-in. All details related to hotel facilities can be accessed instantly with free & open source hotel management software along with the premium ones.
With the help of hotel management software, people can accept payment directly via debit/ credit cards. Also, payment can be received through third-party platforms and updated in their financial database.
With hotel management software, you can keep a tab of any room cleaning request and ensure timely service. Also, rooms can per prepared in advance as per the booking schedule. With an organized housekeeping schedule, the staff can spend more time of ensuring hygiene and sanitation.
Integration with third party booking platforms and online travel agencies is critical to the profitability of any hotel business. At the same time, hotel managers need to track bookings from different platforms and ensure that there is no overlap. Free and open source hotel management software helps monitor OTAs and keep bookings from different platforms organized.
Hotel management software gives you the freedom to revise rates of your hotel rooms, depending upon the market trends and competitors’ pricing strategy. You can change your rates automatically and ensure higher profitability. Accordingly, prices can be set according to the demand.
All bookings directly through your hotel website can be tracked with hotel management software. The software makes it easy to book directly without any commission involved. With social media integration, the software also facilitates bookings through your social media pages.
Hotel inventory management involves both, yield and revenue management. Automation technologies, such as free & open source hotel management software helps in managing demand and generating maximum returns. It helps with better management of hotel property, resulting in higher profits.
The 7 Best Free & Open Source Hotel Management Software
Free hotel management system has the features to help you manage a hotel, big or small, as well as, similar properties like resorts, B&Bs, homestays, etc. They can help you perform key tasks smoothly such as automated check-ins, report generation, guest management, group bookings, etc. They come with unique capabilities to help your hotel perform at maximum efficiency.
Abacre Hotel Management System
Abacre is a web based free hotel management software that facilitates everything from managing guest reservation to guest check-in/check-outs, generating invoices & tax reports. It is compatible with multiple versions of Windows-XP, 2003, Vista, 2008, 7, 8, & 10.
HotelDruid works well for all size of properties, from B&Bs to large hotel chains. It is a cloud-based free hotel management software that can be accessed from PC, smartphone, and tablets. It is a user-friendly software supporting multiple languages. English, Spanish and Italian languages are inbuilt into it & you can always add more dialects using the language module.
The free version of hotel management software KWHotel is available in three modes namely, KWHotel Desktop, KWHotel Web, and KWHotel Mobile. KWHotel Free is suitable for a single workstation and can be run on Windows-based computer. It is best suited for small properties including yacht and surfboard rentals. If you wish to upgrade the functions of the product, you always have the option to choose from their paid versions.
The ‘calendar’ module gives you access to room booking information on daily/weekly/monthly basis and other reservation details.
NOBEDS is a free hotel property management software that can be operated on Windows, Linux, Android, and iOS. It is a cloud-based system that lets you manage hotel business operations using various devices. You can also choose to use it on the web and not download the application version.
OTA Hotel Management
OTA free hotel management software is an open source software released by e-novate. The proposed software has been designed for small and medium size hotels. It is a multilingual software currently supporting English, Vietnamese, Korean, with more languages on its way.
This is an open source hotel reservation and booking system, which helps manage both online and offline booking. Some of its other useful features are room allocation, payment processing, room allocations, and more.
By using this free & open source hotel management system, you can reduce the dependence on manual efforts and optimize administrative tasks in your hotel.
It’s a free hotel booking engine, which can be easily integrated on your website. Using this software, you can manage bookings and update reservations quickly. Further, this software is mobile friendly and its features can be accessed easily from anywhere with the free hotel management app.
This free & open source hotel management software further allows Google Analytics integration and is TripConnect certified. With the help of this software, you can redirect listings from TripAdvisor to your website.
10 Best Hotel Management Software Systems in 2022
Finding the right software for your hotel is crucial, as one wrong choice can lead to the loss of time and money. We’ve done the legwork for you and mentioned the 10 best hotel management software for small hotels and big hotel chains. Now, nothing can prevent you from providing an outstanding guest experience.
eZee FrontDesk hotel PMS is an ideal solution to manage regular processes within your setup. Using this software, you can meet your operational requirements with ease and serve a greater number of guests with higher efficiency. As per the company, 220K plus rooms are currently being managed by eZee FrontDesk across 160 countries.
Frontdesk Anywhere is a cloud-based hotel management software, which provides many useful features to manage your hotel property and its daily functions. Using this software, you can deliver an enhanced guest experience right from the check-in to onsite activities and check-out.
With advanced integrations across social media platforms and an extensive guest data, you can run targeted marketing campaigns.
Hotelogix PMS cloud-based hotel management software provides unique capabilities to manage operations on the go. You can manage critical operations and fulfil your guests’ expectations with utmost efficiency. Its dashboard is quite user-friendly and allows managing multiple POS outlets through a single screen. Owing to its responsive design and secure payment gateways, you are quite likely to get more direct bookings.
Irrespective of your hotel property size, OPERA PMS is a great tool to manage its different operations with ease. It ensures higher productivity and profitability with fast and efficient access to guest details and expectations. Different functions, such as accounting, sales, reservations, feedback management, etc. can be configured towards higher profitability with this software.
DJUBO is your go-to solution for managing your hotel property. It will bring in the unmatched efficiency to your hotel operations. From front desk management to point of sale, DJUBO is the key to a pleasant hotel management experience. It also allows tracking hotel performance in real-time, and take corrective actions. All your hotel operations come down to a single interface that is quite user-friendly.
Cloudbeds serves the operational needs of hotels of all sizes, be it vacation rentals, B&Bs, midsized or large hotels. Key features of Cloudbeds hotel management software are customer relationship management (CRM), point of sale, reservation, front desk management, and a lot more.
Moreover, OTA integration with online booking engines and social media platforms ensures that you convert more walk-in customers. At the same time, visitors on your website can make reservation, cancel it or reschedule as per their convenience.
It’s an exhaustive property management software for hotels to manage their in-house online hotel booking system and third-party channel platforms efficiently. It ensures hassle-free integration with any travel agency to ensure more bookings and higher revenue. Moreover, it also makes tasks related to marketing and global distribution easier.
Looking for ways to cut down your hotel infrastructure cost without compromising on the quality of your data? Hotello can help you do the same by migrating every hotel process on the cloud. It allows integrating with all popular online reservation systems to ensure hassle-free bookings.
Further, by using its unique insights and reporting system, you can take concrete steps to boost your business growth.
MMI HOT inn
MMT software is a user-friendly hotel management system that makes processes like CRM, food and beverage costing and rate management much easier. This versatile hotel management software further assists with banquet management, laundry management, and HR and payroll management.
It also provides data backup facility, which makes it a safe option for those hotels which value customer privacy.
It sometimes gets slow. Otherwise, it’s quite useful to use.
Hotel managers can streamline their hotel processes from anywhere with KWHotel cloud-based software. Incidences of kitchen stock shortage can impact your brand reputation. However, you can manage this function seamlessly with KWHotel. Thus, your guests will get their food orders on time and as per their convenience.
Further, the time is not spent on managing OTA manually. The staff can focus more on delivering outstanding customer experience.
Top Hotel Management Software for Windows & Mac
As we have already discussed about the best free & open source software and the top 10 hotel management system in 2022, it’s time to offer more customized solutions. Here, you can find the best hotel management software for Windows & Mac, to fulfil your configuration need.
You can also opt for their free & open source hotel management software versions to automate your processes cost-effectively.
A modern hotel management solution, which can run smoothly even when it’s offline. It’s easy check-in and check-out feature along with the state-of-the-art technology makes it ideal for any expanding hotel chain. Its 2-click guest reservation is what makes it a smart hotel management solution.
hotel management software features
While selecting software, we often fall prey to the misconception that one size fits all. But every hotel has specific requirements based on property type, portfolio size and geography. At the same time, every business has unique management styles and preferences for design, usability and software functionality. It’s crucial to identify specific hotel management software features your business needs before starting the selection process. Otherwise, you’ll end up with a misfit hotel management software that may unnecessarily complicate operations.
What Is Hotel Management Software?
Hotel management software offers a bundle of tools that help:
These systems manage every aspect of hotel management, including marketing, booking, front desk, housekeeping and reporting. You can integrate the platform with CRM, ERP, BI and accounting modules for complete digitized journeys that include customer acquisition, inventory tracking, data analysis and intelligent recommendations.
A hotel management business is a complex ecosystem with multiple operations, departments and teams working simultaneously. To smoothly run this business, you need software that can not only manage but streamline your unique workflows.
Preparing a hotel management system requirements checklist can help kickstart your search for the ideal software and ensure you meet all your needs. Here are some considerations to outline your list:
Most hotel management solutions are cloud-based and available as SaaS (Software as a Service). You pay a monthly subscription, access the platform via any web-browsing device and avoid hefty investments in IT infrastructure.
But enterprises with large portfolios might be better off with on-premise hotel management software as they can customize the platform to meet their requirements. You buy the software license, deploy it on proprietary servers and customize it to fit your business perfectly.
Hotel management platforms are a part of the larger property management software cog. So make sure the software you’re considering integrates with solutions your business uses and may use in the future.
Check if it has an accessible API and detailed developer documentation — indicators of a platform’s connectivity. You can also hire third-party technical consultants to design custom integrations.
You don’t need to run around between the front desk and back office anymore. With a mobile-friendly hotel management system, your managers, staff and housekeepers can access and log activities anywhere. Depending on the software, you can expect apps or portals with real-time, event-based notifications.
In April 2022, 59.64% of global web traffic and 51.72% of North American traffic came through mobile phones. You need mobile-optimized touchpoints to tap into this traffic. While comparing vendors, you should test the mobile user interface across devices and make sure it’s fast and intuitive.
Ease of Use
The platform’s user interface (UI) should be intuitive and straightforward. Many overlook this point in the evaluation process, but the usability of the UI directly affects the time to onboard and implement the software. The more unintuitive and complex the interface is, the longer it takes for you to train your staff and make that transition.
You must research customer support reviews from fellow hoteliers. Look for vendors that can provide you with long-run support based on your business’s IT expertise and infrastructure.
A service-level agreement with the vendor’s support team can standardize response time and ensure that any software malfunctions won’t drastically impact your operations.
ROI and Spending
Decide if you want to update an existing system or buy a new hotel management software. The best way to do so is to calculate the new platform’s return on investment (ROI).
The following questions can help you determine whether the software will pay off:
You have a winner in your hand if the solution helps reduce the time taken to perform administrative tasks, streamlines distribution, and the consequent revenue boost is more than the cost of maintaining the software.
Key Features & Requirements
Now that you know what a hotel management software is, its benefits and purchasing considerations, it’s time to look at our hand-picked hotel management software features to examine when researching and comparing vendors.
1. Channel Manager
You can list property information, including room rent, availability, inventory and descriptions across multiple sales channels, OTAs and GDS. Get an overview of every post’s status and engagement and make quick changes from a dashboard. You can avoid double bookings and other manual errors by automatically adjusting distribution for vacant, occupied or under maintenance rooms.
Market rooms on multiple channels and manage listings from a dashboard.
2. Front Desk Management
This module lets you view and update room bookings, generate invoices, process payments and manage guest check-ins and outs. With an interactive calendar and drag-and-drop tools, you can track reservations (both current and upcoming), schedule housekeeping, monitor room status, and perform night audits and shift audits.
You can connect the system with your bank accounts and preferred payment gateways to create a connected payment and check-out experience for your guests. Some platforms also offer inventory tracking and search tools, enabling your staff to have a definite answer whenever guests request services, food, information or products.
Use an integrated calendar to schedule and manage reservations, housekeeping and miscellaneous tasks.
3. Groups and Allotments
If you plan on hosting an event or a group of guests at your hotel, this feature-set becomes relevant, not to mention crucial. You can block rooms, export room lists and configure billing settings to bill a single account for multiple rooms.
You can get an overview of bookings, equipment, meeting rooms, facilities and event information coupled with guest profiles and history. Advanced platforms can also streamline corporate bookings by directly sending invoices to the parent company and supporting custom pricing for repeat customers.
4. Housekeeping and Maintenance
You can onboard housekeeping teams and assign role-based profiles and user access. They can log in from any device, view a list of assigned tasks and update the status.
Your front office can maintain constant visibility into room statuses and send messages to housekeepers during unforeseen circumstances. Enterprise platforms let you onboard third-party service providers and define rules for automated work orders.
Stay on top of housekeeping and maintenance tasks.
5. Rate Management
Manage room rates across every channel, website and reward program. You can access a unified view of your pricing structure and adjust channel-specific rates with a few clicks. For example, offer coupon codes for website bookings and drive up OTA prices to incentivize traffic to book through your native booking engine.
Advanced solutions have algorithms to compare historical data on pricing, competitor rates, market conditions and local events to offer dynamic rate adjustments and ensure you maintain healthy rent structures.
Set channel-specific room rates with a few clicks.
Hotel management software helps you collect guest, staff and operational data and generate profitability, audit, room and tax, shift audit, departure/arrival, housekeeping, and other reports. You can also specify rules for automated monthly or weekly reporting.
Some platforms offer business intelligence to track ADR, RevPAR, GOPPAR and a slew of other KPIs to help you analyze data and find opportunities.
Keep track of KPIs and analyze data for opportunities.
7. Reservation Management
Most hotel management solutions come equipped with a central reservation system (CRS) that collects your bookings from multiple channels and offers a unified view of every ongoing and upcoming reservation. You can add prospective guests to a waitlist and send automated confirmation emails when you accept their bookings.
Native booking engines enable you to take direct bookings through your website and avoid third-party booking commissions and fees. You can equip the booking engine with your refund, cancellation and corporate policies to help prospects make an informed decision.
Get an overview of bookings coming through every sales channel.
8. Guest Experience
Guests are the focal point of any hotel management business, and you need specialized tools to ensure customer satisfaction and repeat visits.
Hotel management systems help create guest profiles for tracking their journeys and preferences. You can suggest tour guides, gift cards, customizable reservations and personalized pricing using the information.
Most solutions support connections with third-party CRM software for in-depth customer data management.
Improve engagement with unique digital content like virtual tours, 3D floor maps and drone videos.
9. Backend Management
Track and manage every asset your business owns (except rooms and properties under the front office’s jurisdiction). You can handle staff members, event rooms, inventory, point of sale systems, utilities and other hotel assets.
A few platforms also have review managers that gather customer reviews from every channel and allow you to respond from a centralized dashboard.