When it comes to getting food delivered, there are many options out there. Some companies offer more services than others, but the main goal is always the same: to get fresh food from restaurants into your hands as quickly as possible with minimal hassle and stress involved. We know how much time and effort goes into planning meals so it’s our job to help you get what you want when you want it.
In this post, we review the aspects of Food Delivery Management Software, restaurant delivery management, same day delivery software, and types of online food delivery services.
Food Delivery Management Software
Delivery. It’s a word that makes every food lover’s heart skip a beat. The mere mention of it can send shivers down your spine and make you feel weak in the knees. When it comes to delivery, there are plenty of companies out there who want to help you get your grub on the go. Some offer more services than others, but the main goal is still the same: getting fresh food from restaurants into your hands as quickly as possible with minimal hassle and stress involved.
Advanta.com is a food delivery management system, a restaurant management system, and a POS system. The platform can also be used for customer relationship management (CRM). All of these features come together to give restaurants access to information about all their customers and employees in one location so they can make more informed decisions regarding their business processes.
Get Fresh Delivery
Get Fresh Delivery is a food delivery service that brings fresh food to your door. It’s part of the Freshly family of companies, which also includes OrderUp and Take Off Delivery (a small-business online ordering platform).
Freshly was founded in 2016 by Dallas Meyers and Dan Porterfield after they left GrubHub. Since then, Get Fresh Delivery has raised $80 million in funding and established itself as one of the leading restaurant delivery services in Chicago with over 1,000 stores in its network.
The company offers dinner options from local restaurants that are made-to-order with ingredients you can trust—and delivered right to you!
Localtronic is a cloud-based restaurant management software.
It allows you to manage orders, process payments and offer loyalty programs.
The platform has been around since 2012, so it’s not exactly new.
But it does have over 5,000 restaurants using the system.
Localtronic has raised $9 million in funding from investors that include Index Ventures and eVentures Capital (the same guy who invested in Deliveroo).
Foodler is a food delivery service that helps you find restaurants near you, and then order from those restaurants. Foodler has a large selection of restaurants in its network, but it’s not as big as Grubhub or Seamless. It also has some ratings from users on the quality of each restaurant’s food and customer service.
The mobile app for Foodler is pretty good—it’s easy to use, has an intuitive interface, and includes helpful features like ordering by voice commands (“Alexa…”). Foodler also offers good customer service through both phone calls or email correspondence.
Eat24 is a food delivery service that allows you to order food from restaurants in your area.
Eat24 has a large selection of restaurants on its platform, including popular chains like Domino’s Pizza and Chipotle.
The Eat24 mobile app has been downloaded over 10 million times, making it one of the most popular apps in the market today.
With its kitchen management software, Eat24 also provides customer service for all orders placed through its platform.
There are many food delivery options out there.
Food delivery services are a great way to increase revenue, but managing them can be difficult. These days, there are several options available for food delivery management software. You can use Advanta.com to manage your food delivery or Get Fresh Delivery or Localtronic if you’re looking for something more professional-grade.
restaurant delivery management
Having a provision for delivery is a great way to increase revenues, sales, and profit margins at your restaurant. The online food ordering is flourishing and has completely changed the way traditional restaurants function. With platforms like Swiggy, Zomato, and Food Panda, the online order is the new thing that can take restaurant sales to the next level. To add to this, the beginning of an era of ‘cashless economy’ and the proliferation of food-delivery only businesses, also known as cloud kitchens, has seen a significant surge in digital food ordering, and the restaurant delivery service sector has witnessed steady growth.
However, a poorly executed delivery service can severely damage your brand name. A poor ordering experience will also hamper the footfalls at your sit-down restaurant, and this is where the necessity of optimized delivery management arises. This article will tell you how to master the online ordering and delivery at your restaurant.
How To Improve Your Restaurant’s Online Food Ordering And Delivery Sales
Everyone in the restaurant space these days is accepting restaurant delivery orders. Struck with high rentals and poor sales, many restaurants are now even making food delivery as their primary business model and turning into cloud kitchens. With such top competition, you need to ensure that you are ahead of your competition.
In this article, we focus on one of the most important aspects of online food ordering, that is, delivery.
1. Use Technology To Accept Orders
Implement the below-mentioned points to smoothen your restaurant delivery service:
2. Ensure Clear Communication
Phone ordering is, of course, still prevalent, but it can also prove to be inefficient. There are chances of your staff inadvertently taking down incorrect orders, or a customer did not explain his order correctly. Ensure that your staff is appropriately trained in communicating with the customers well over the telephone. Train them to confirm the order to ensure no discrepancy, politely. Also, take care that you provide clear ordering options to make it easier for the customers to understand and place their orders.
3. Create A Stellar Online Menu
Having an online menu that is crisp, concise, easy to read, conveys all the necessary information, and comes with a clear CTA is exceptionally crucial. This online menu can be anywhere, be it on your restaurant website or the various restaurant delivery service providers. Since you know that most of your restaurant delivery orders come from these online channels, what stops you from optimizing your online menu? To know more, read how you can optimize your online restaurant menu to augment your online orders and your restaurant delivery.
It is also very essential to have a stellar landing page for your online orders that will compel your customers to click on the ‘Order now’ button.
If you do not have an outstanding landing page yet, know how you can craft one here.
4. Assign Orders and Track Deliveries With Technology
You can use technology to your advantage for assigning orders to your restaurant delivery agents, and then tracking the orders once they are dispatched. Through Posist’s Delivery App, you can assign the orders to the free riders. You can keep track of the entire delivery process to assess drivers’ performance and optimize routes. It helps you register the dispatch time, tracks your delivery staff, and analyzes the time it takes for orders to get delivered. This module also assists in categorizing customers as per their order data and optimizing home delivery orders based on that data.
5. Provide Great Service
Excellent service and providing remarkable customer experience is not just limited to when you are serving customers at your restaurant. It should also be extended to your restaurant delivery orders.
Taking care of these details is not just necessary when your employees are delivering orders but also when third party delivery drivers are being used. Delivery platforms like Swiggy and Zomato also have a star rating system. Maintaining a higher rating will mean that customers would be more likely to order from you, but for that, you will have to ensure that the food and add-ons are flawless, and there is no spillage issue from your end. This will enable you to increase your restaurant delivery orders on online platforms as well.
6. Outsource Delivery Drivers
With third-party restaurant delivery partners like Zomato, Swiggy, FoodPanda, etc., or outsourcing freelance delivery drivers as per your requirement, you no longer need to invest in a fleet of delivery boys and vehicles. Outsourcing delivery drivers is an innovative way to reduce the delivery time during unexpected rush hours. It also reduces overall food delivery costs, such as insurance and hourly wages.
Estimation says that online ordering is generating about 70% of orders for all restaurants on average, and mostly all the restaurants are integrating with the various online delivery agencies, which saves them the hassles from having in-house delivery boys. If you haven’t yet integrated your restaurants with the different delivery agencies, know how you go ahead with the process, here.
7. Proper Address and Client Communication
A lot of restaurant delivery orders are delayed not only because the preparation takes long, but also because of the prolonged delivery time. Your delivery guys might find it challenging to reach a given address. This is a small hurdle that can be easily managed with proper communication with the customers. Make a call to the customer before taking their order out for delivery to confirm the address and ask for appropriate landmarks if you think that the address seems incomplete.
Also, use a CRM software that maintains the name, contact details, and the address of the customer to avoid asking for the address details each time. Provide your riders with a GPS that helps them locate the customers’ addresses as well.
8. Focus On Packaging
Packaging is a critical aspect of food delivery that can make or break the restaurant’s delivery sales. Ensure that you package the food well so that there is no spillage, and the food is in good condition. Ideally, the food should be as good to eat, as if it were served in the restaurant. You can also leverage packaging to create a brand recall for your restaurant. Ensure that the logo and theme of the restaurant is displayed on the packaging.
9. Have A Standardized Delivery Procedure
Outsourcing restaurant delivery partners do not mean that you have to compromise on your service efficiency. Specific delivery responsibilities should be assigned to the kitchen staff and delivery drivers. Outsourced delivery drivers should be well versed in their coverage area and make sure that your in-house kitchen staff knows well who is in charge of bagging the orders so that they can keep the orders ready to go. This will leave more time for drivers to match content correctly and avoid any mistakes.
When it comes to restaurant delivery, you can neither compromise on the time taken for delivery nor the efficiency of the preparations. People ordering food are eager to dig into food as early as possible, and delayed delivery can make them sceptical about ordering from your restaurant the next time. Inaccurate orders, on the other hand, can completely ruin the customer experience.
10. Offer Promotions And Coupons
Plan your promotions around the target customer and your business needs. If there is a particular dish that isn’t selling well enough, then offer a reduced-price set menu which is bundled with a popular dish. You can also try running promotions during down-times and holidays by running drink specials and giving out early-bird offer discounts.
Discount coupons and free food delivery options can also be offered at a minimum order price. Introduce combos on the menu and offer free drinks on them. You will need to experiment with multiple promotions- the target being to push high-margin menu items while minimizing the promotional cost.
With increased technology and changing demographics, the future of restaurant delivery is now brighter than ever. Hence, you need to ensure that you provide top-notch customer service even when you are getting your food delivered to your customers. Hope you have garnered all the necessary information on how to increase the restaurant delivery sales, which will help you acquire huge profits.
same day delivery software
If your customers are asking for same-day delivery, it may seem like a daunting request. The reality is that same-day delivery is becoming an increasingly regular feature for eCommerce businesses. Luckily, with the right delivery management software, offering instant delivery doesn’t have to be as scary as it might sound.
Ecommerce has seen a massive boom in popularity over recent years. Beyond this, we have also seen rapid developments in technology for eCommerce, and for handling the management of deliveries. This has resulted in free delivery and same-day delivery being normal features offered by online stores.
Worried about keeping up with this trend and how you can do it? Well, using delivery management software will help your business optimize the way it operates. This could be your answer to offering a new delivery option that keeps your business on top.
Why is same-day delivery important?
Same-day delivery is now a regular feature with major eCommerce retailers. Due to rapidly developing technology, combined with fast-growing competition, eCommerce businesses are always looking for ways to offer more. In an incredibly competitive space, these kinds of offers help attract and keep hold of customers.
So, if you’re in eCommerce order fulfillment, should you care about same-day delivery? Absolutely! Even if you think it will be too challenging for your business, offering same-day delivery is important to gain a competitive advantage. Ecommerce consumers have already become accustomed to this type of delivery offer, so if you don’t have it as an option, they’ll just look somewhere else instead.
Delivery options like same-day or contactless delivery could set your business apart from your competitors. This will help you win more sales. The industry is growing so fast it’s important that businesses do whatever they can to stay ahead. This is especially true for small businesses.
Don’t worry though, incorporating same-day delivery into your system doesn’t have to be hard and will be massively beneficial. It also allows you to up the delivery fee to balance out the added admin. Delivery management software is a must for any small business, and it will make managing deliveries and quickly adjusting them a simple process.
What are the challenges of same-day delivery?
The mere idea of instantly adjusting and rerouting your entire delivery schedule for one last-minute order sounds like a headache. Yes, this type of delivery can be a challenge, but this doesn’t mean that it’s impossible. We’ve outlined some of the main challenges for any business that wants to offer this service.
Same-day delivery can be a total nightmare in terms of logistics. It requires logistics managers to instantly update their routes depending on their customer’s needs. Managing deliveries needs to be flexible.
In order to be efficient, businesses need to have warehouses and delivery vehicles that are always available in the delivery area. Your warehouse will need to be fully stocked every day. If a customer suddenly orders a delivery to be made on the same day, the delivery path will need to be revised and updated straight away. The most suitable delivery driver will need to collect the new order and factor it into their existing plan. This is why having the right delivery management software is so important.
If the delivery schedule you’re using is pre-planned, then adjusting to changes like this can be a real challenge. Keeping deliveries flexible and being able to instantly adjust to any changes is so important.
Staffing issues are a big challenge when it comes to offering new delivery types. This is because introducing new processes is required. This applies to staff in warehouses and fulfillment centers, as well as truck drivers.
New staffing processes are tough to manage and organize. It takes time to implement new systems, and it will probably also take time for the new systems to work in a streamlined manner.
Figuring out how you’re going to organize and offer same-day delivery is one thing, the real challenge boils down to adapting to the structural changes. Of course, using the right software solution for this will help keep things organized and operating smoothly.
Same-day delivery is an exciting and attractive offer for your customers. However, it isn’t always the most cost-effective delivery solution. It will require delivery routes to be adjusted, and it might affect the delivery volume your business is able to handle in a day. This could affect your overall profitability.
Because same-day delivery is more expensive, businesses need to come up with a way to balance out the costs. In most cases, offering an additional premium for these deliveries works well.
If you have a small business that operates with a relatively small delivery volume, implementing same-day delivery can really eat away a chunk of your profits. This is why delivery management software for small businesses exists, and it can make a major difference in how operations are organized.
How delivery management software combats same-day delivery challenges
The easiest and most effective solution to same-day delivery challenges is using the right delivery management software. Whether it’s delivery software for small businesses or large operations, it will add valuable advantages to the overall delivery process. We’ve outlined some of the most important benefits below.
Your delivery management software should offer a smart and efficient way to manage delivery routing. Possibly the biggest logistical challenge to offering same-day delivery is adjusting and reordering the delivery routes at the last minute. This can take up loads of time, and become a logistical nightmare. The new schedule might not be optimized for the most timely and cost-efficient deliveries, which slows things down even more.
Route planning software automatically adds new stops to delivery paths and organizes them better. This saves loads of time and effort for logistics managers, making it far easier to adjust delivery schedules according to new orders that may arise.
Good delivery software will take care of optimizing all new routes for successful deliveries. Even when new orders and cargo are added at the last minute, the software will ensure that the order is assigned to the smartest and most efficient vehicle and delivery plan. Doing this helps keep operations moving swiftly, without adding major detours to any vehicle.
With proper delivery management software, these routes can be instantly updated and your schedule can be adjusted each time new orders roll in. This smoothes out any planning issues, making the logistics of same-day delivery far easier to manage.
Cost-effective delivery routes
Beyond just making new delivery operations faster and easier to organize, delivery management software also makes sure that these operations are more cost-effective. This happens because the software takes all of the existing delivery stops and vehicle specifications into consideration when assigning the recently added order to a new vehicle and delivery route.
There will be fewer delays in deliveries, and long detours or re-routing issues are avoided. This is important for keeping fuel costs down while still keeping up with a high delivery volume. Delivery costs will not be as high if this is the case, which helps keep deliveries profitable.
We mentioned the staffing challenges that businesses face when they adjust to new operational processes. These challenges can be avoided with the right systems in place. Delivery management software helps manage these tricky logistical challenges. Now your business can take on new delivery schedules and adjust to them with ease.
Routing becomes simplified, communications are improved, and it’s easy to schedule new orders as they are placed. If you are incorporating same-day deliveries manually into your schedule, there are many considerations to make. These can include complicated map planning and rescheduling drivers. Communicating these new orders to drivers can be stressful and often inaccurate.
Delivery management software can instantly do all of this for you, which makes keeping up with new processes and adjustments far easier. A good delivery management system sets a standard for everyone to follow, so staying updated and keeping communication open becomes clearer.
Efficient order tracking
One of the major advantages of implementing delivery software is its package tracking capabilities. Systems with integrated GPS tracking will keep you up to date with every vehicle and every delivery. This is done in real-time. When a new same-day delivery is requested, fleet managers can see exactly where their vehicles are. This makes understanding the status of each delivery more clear, which makes incorporating the new delivery far easier.
Order tracking in real-time doesn’t just make things easier for logistics managers, but it also helps keep customers updated and informed. Customers can check-up and review their order’s delivery status, which improves customer satisfaction. Now, dealing with customer requests is easier. You’re offering customers the experience that they expect from delivery businesses.
To make communications and operations easier, the right software should also offer instant notifications. This helps improve communications, and it makes delivery schedules easier to track and manage.
Instant updates and dynamic ETA help logistics managers stay up to date with each order at all times. As a new delivery is added to the network, an instant notification is sent out, ensuring that everyone is updated and kept on the same page.
Again, this can also go a long way in helping improve customer satisfaction. Instant updates improve the customer journey and help to take the pressure off of answering their queries or communicating with them. Better visibility and communication improve logistics. Managing fast delivery changes also becomes easier.
types of online food delivery services
Today we introduce three major types of food delivery platforms, comment on their advantages and disadvantages, and help you to make a suitable business-wise decision.
Today we introduce three major types of food delivery platforms, comment on their advantages and disadvantages, and help you to make a suitable business-wise decision.
As you all know, a person can’t live long without eating and drinking. It’s one of the laws of nature that hasn’t changed from the very beginning of human beings’ history. Starting from the first days on the Earth and until now, people need to consume food. Otherwise, it may lead to fatality. But okay, let’s change the mood of our story.
Though the importance of food still remains the same, the way we get this food has changed dramatically. Now we do not need to go to the forest and hunt to eat meat (yes, we can do it, but it’s not the only possible variant). Now we can just go to the nearest shop and buy something, go to a cafe or restaurant or just use the services of one of the numerous on-demand food delivery platforms that exist today.
According to social studies, the popularity of such services is growing drastically. The number of food delivery startups is growing as well. And it is still a quite promising sphere to start your business.
But, yes, we can’t say that such services are something absolutely new and revolutionary. In the US and some European countries, clients could enjoy tasty fresh pizza without leaving a house already in the second half of the 20th century. But of course, today a food delivery service looks not the same. Now, this comprehensive system has gone much beyond the previously existing scheme.
Not only startups but also famous restaurants are investing impressive amounts in the development of efficient, reliable, and easy-in-use (for both sides) food delivery software.
With a good delivery management system, a restaurant has an opportunity to continuously work on the improvement of its services and, consequently, on the enhancement of the customer experience.
But not only restaurants themselves are directly interested in the development of the food delivery industry. As you know, if there is a demand, there comes a supply. So, the demand for food delivery services has become a great ground for the development of order aggregators and other platforms as well. Even if you have never used the services of any order aggregator, you definitely heard about these intermediaries between restaurants and clients.
Below you can find the major differences between all the existing categories of on-demand food delivery platforms. It will help us (and you) to come to a conclusion which type better meets the expectations and needs of clients today (and consequently, which model will be a better choice for a startuper).
Three Types of Food Delivery Platforms
As we have already mentioned the first delivery services had appeared long before some of the delivery startups founders were born. Initially, to get food delivered by a courier directly to your place, you needed to call a restaurant and place an order. Is such a scheme still being applied today? Sure, it is. Many restaurants still offer just the same traditional model of food delivery.
But with more technologies that are constantly being brought into our lives, the traditional delivery model had no chances to remain the only option for ordering meals when you do not feel like leaving your home.
The food delivery sector is very tech-friendly. Today’s society and especially young people (who are definitely among the most active users of on-demand delivery services) prefer to do everything online without any need to dial a number and call anyone.
That’s why the fact that web-based and mobile on-demand food delivery services are gaining popularity nowadays does not seem to be surprising. For us, it is extremely convenient to take a gadget and to turn to the web and mobile food ordering options. Nevertheless, this way of food ordering is beneficial not only for customers but for companies working on the food delivery market as well. Digitalization allows reducing person-to-person interaction in the process of ordering delivery or take-out services which, consequently, ensures a possibility to streamline and facilitate all the related procedures and processes.
Though restaurants and cafes offering a food ordering service still have a very good chance to increase their profit via this option, especially if they do not forget to invest in the digitalization of their offering, they have serious competitors on the food market.
These rivals are on-demand delivery startups. These platforms (or it’s better to say – their founders) are working on bringing the industry to a completely new level. And let’s admit that they have already made good progress.
Today there is an impressive number of them but we can group them according to the business models that they are applying.
Category 1. Aggregators (or order-focused food delivery services)
As for a business model, such services apply the traditional one. But the main peculiarity of such a service is that it provides customers with an opportunity to place online orders for meals from a great number of cafes and restaurants. It means that using just one mobile app or website, a customer can choose what he or she wants from different cuisines without spending too much time on it.
How exactly do food delivery aggregators work?
An aggregator acts as a middleman between restaurants and customers. Choosing among an available variety of restaurants and cafes, comparing prices, meals, and reviews, customers place their orders in the system. An aggregator collects all the received orders and then passes them to the restaurant. Then the orders are delivered by the restaurant’s couriers.
Many customers are interested in whether it is feasible for them to use aggregators as it is clear that platforms themselves also want to get profit. Nevertheless, digital ordering services of these platforms are to be paid not by customers but by restaurants. Usually, aggregators have fees for processing orders.
Food delivery aggregators: big players
As the examples of food delivery startups working in accordance with this model, we can name Just Eat, Hero, GrubHub, Foodpanda. They are really big players that managed to enter the international arena. Nevertheless, each country has its own market participants. There can be 2 or 3 of them competing locally.
Category 2. ‘New delivery’ (logistics-focused platforms)
At first glance, it may seem that logistics-focused food delivery services have much in common with aggregators. Such platforms offer their users the possibility to make a comparison of different cafes, prices, and cuisines and to place an order using just one smartphone application or a web site.
New delivery platforms: peculiarities
But the startups building their business according to the ‘new delivery’ model also offers logistics to the restaurants that they cooperate with. It means that there is no need for cafes to hire their own couriers. It is especially convenient and beneficial for the restaurants that have never had their delivery guys (so, now they do not need to start doing it, to expand its team and to buy cars, everything will be done for them).
For restaurants, there are a lot of advantages: no drivers, no salaries for drivers, no vehicles, and their maintenance. For customers, it is good as well. Even if their favorite restaurant has never delivered food earlier after this restaurant enters in a collaboration with a food delivery startup, that is building in accordance with these principles, customers will have a chance to enjoy their preferable meals at home.
As bright examples of the projects belonging to this category, it’s worth mentioning UberEATS and Postmates.
How do platforms get profit?
Unlike aggregators, these services take fixed fees not only from restaurants, that have decided to establish a partnership, with but also from customers.
Usually, customers do not have to pay very high fees, but thanks to a constantly expanding client and restaurant base, such platforms have good chances to make good money.
According to experts, the total volume of all ordered processed by this sector may get higher than $20 bln by 2025.
Full-stack delivery services vs Order- and Logistics-focused platforms
When it comes to comparing these food delivery players, many of us may say that the scheme applied by the platforms belonging to the third category has the biggest number of advantages. The following ones are usually named:
Full control over all processes and over customer’s experience (you do not depend on outsourcing logistics or chefs of other restaurants, you always know what food is delivered and when it is happening);