When the demands of your field service business require more than just a team of technicians, you may want to consider employing a field service management software solution. These tools help to streamline operations, automate tasks, and increase visibility into all aspects of your business. This guide will take you through the key facts – costs, pricing and benefits – of what field service management software can do for you as well as some popular options on the market today.”
In this guide, we review the aspects of Field Service Management Software Companies, field service management software open source, field service software pricing, and benefits of field service management software.
Field Service Management Software Companies
ServiceMax, Housecall Pro and ClickSoftware are some of the top field service management software companies. FieldAware also has a strong reputation among service engineers.
ServiceTitan is a cloud-based field service management solution that helps companies manage field service operations. The system provides a wide range of features including:
- Scheduling and dispatching
- Routing, including GPS routing and programming routes into vehicles
- Invoicing, including automatic billing based on time/distance or time/cost
ServiceTitan also integrates with third party solutions such as Salesforce for customer data integration, Google Calendar for scheduling team members, Autotask for project management, and more!
Housecall Pro is a field service management software that helps companies manage their field work and customer relations. From scheduling and dispatching technicians to managing customer relationships, Housecall Pro has features that help you run your business more efficiently.
Housecall Pro also comes with an app for both Android and iOS devices so you can access the software on the go when it’s convenient for you. The app allows users to record customer calls, take photos of receipts or other documents at the time of service delivery, and send updates about what’s happening in real-time without having to rely on email or text messages which could get lost in translation due to time zone differences between parties involved (the technician doing work remotely from HQ).
ClickSoftware is a cloud-based field service management software company that offers a suite of solutions for technicians and field service managers. ClickWorx Field Service Management (FMS) allows companies to manage all aspects of their technicians’ jobs, including dispatch, maintenance requests, inventory and invoice management. The mobile component lets technicians access information wherever they are.
ServicePower is a field service management software company that provides mobile workforce management, scheduling, dispatch, and order management solutions for the maintenance, repair and operations (MRO) industry.
The company’s mobile workforce management platform integrates with ServicePower’s back-office applications to drive efficiency across your entire organization by improving customer satisfaction while reducing costs.
mHelpDesk is a mobile-first, cloud-based field service management solution that helps companies manage their field service operations. The company was founded in 2014 and is headquartered in Austin, Texas. mHelpDesk’s innovative technology helps you grow your business by providing tools that enable customer engagement and communication through a simple mobile application or web portal.
FieldAware is a cloud-based solution that’s used by businesses in the construction, service, and manufacturing industries. It has a mobile app so your field service employees can easily access their work orders on their phones or tablets.
FieldAware also allows you to keep track of your equipment and assets. You can assign specific tasks to different workers based on their skills, accounts for each job separately (even if there’s more than one person working together), record expenses related to each job, and generate reports with all relevant data from your business operations.
ServiceMax is a cloud-based field service management software that helps companies manage their field service operations. It has a mobile app that allows field technicians to manage and track their work orders and customer interactions.
When it comes to choosing the right service management software for your business, you want to make sure you find the one that is going to help you meet your goals in the most efficient way possible. ServiceMax offers a powerful solution for managing all of your day-to-day tasks as well as providing tools for analyzing data from past experiences within the application itself so you can use this information when planning future projects or events.
InFieldMGR (Field Management and Resource Optimization)
InFieldMGR is a field service management software that provides real-time visibility into the status of all field employees and their work orders. This enables you to make better decisions about scheduling, service coverage and work order prioritization. InFieldMGR also gives you an accurate picture of how much time each employee spends on jobs because it automatically tracks every task they perform while in the field.
InFieldMGR can save you money by helping you plan efficient routes for your technicians, which minimizes idle time and reduces fuel costs through dynamic route optimization based on real-time traffic data obtained from GPS devices installed on each technician’s vehicle. And if something goes wrong with a job site visit—such as inclement weather, traffic delays or even lost keys—InFieldMGR alerts you immediately so that another technician can be dispatched to complete the job instead of waiting for hours until someone arrives back at headquarters again to start over from scratch!
FieldEdge (formerly dESCO)
FieldEdge is a field service management software that allows you to manage your field service operations from a single platform. The software is designed to help you improve customer satisfaction, reduce costs, and increase revenue.
The FieldEdge team offers several pieces of advice:
- Prepare for the deployment by setting up a staging environment. It will allow you to test the system before it goes live. This process can take anywhere from two weeks to six months depending on how complex your install will be and the size of your organization’s network infrastructure.
- Make sure that all members of your team are trained in using FieldEdge prior to going live with it so that they know what their role is when things go wrong at any point during deployment or afterwards as well (e-mail support@fieldedgeapp).
Nokia HERE Location Services
Nokia HERE Location Services is a cloud-based mobile field service management solution that provides mobile field service management software to manage field service operations. It helps to improve customer satisfaction and increase customer retention by analyzing customer feedback and employee performance data, automating manual processes, providing optimized scheduling of services, reducing costs by automating manual processes, increasing availability of information about the work order status, improving operational efficiency and visibility through real-time dashboards.
Oracle Field Service Cloud
Oracle Field Service Cloud is a cloud-based service management software that helps you manage your field service operations. It provides a single view of all field services, including mobile and remote workers, as well as service parts and inventory. The solution also allows for real time collaboration between teams so they can be more efficient with the help of analytics tools.
It integrates with other Oracle products such as PeopleSoft Enterprise Core HR; JD Edwards EnterpriseOne; Maximo Asset Management; JDEdwards EnterpriseResourcePlanning (ERP); Oracle E-Business Suite; Oracle Financial Services Applications; Siebel Customer Relationship Management (CRM); SilkRoad Business Process Management (BPM).
field service management software open source
Handling field service task may become daunting if not appropriately managed. Luckily, you can look after your field service tasks with the help of field service management software. The field service tasks involve coordination with different departments within the organization, back-office employees, and external vendors.
If you want to provide appropriate service to the end-user, then your communication with each channel has to be perfect. Among various tasks, you have to deal with many other activities like scheduling, tracking, invoicing, and dispatching. A small mistake can cause a significant loss to the service provider.
If you are associated with small companies that hold limited staff, then handling field service tasks become more difficult. But no need to worry! You can foster the process by relying on field service management software.
In this article, you can catch the in-depth details of field service management software.
What is field service management?
The field service management is a system that helps in managing end-to-end activities and coordinate field operations by employing a mobile workforce. It incorporates setting up service orders, sending off agents, tracking vehicle locations along with job status.
The field service management software helps you in streamlining the field service tasks efficiently.
What is field service management software?
Businesses use field service management software to manage and track service performance outside the office. The organizations can handle and communicate with field employees and resources through field service management software.
Studies indicate that from USD 2.8 billion in 2019, the global field service management market can reach USD 5.9 billion by 2024.
Features of Field Service Management software
Why is it critical to invest in field service management software?
Field service management software is required due to the following reasons –
What are the emerging trends of field service management software?
Who employs field service management software?
Anyone who is working in the field services makes use of field service management software. Few examples are as listed below;
In the market, you can get lots of FSM tools, but only a few are free or open-source. If you are looking for top-quality free and open-source field service management software, then you have landed on the apt place.
Let’s explore the same in a more detailed manner. But before that, have a quick look at the comparison chart of free and open-source field service management software.
Comparison Chart of Free and Open-Source Field Service Management Software
Free and open-source field service management software
Fergus caters the businesses in plumbing, electrical contracting, and HVAC(Heating, Ventilation and Air-Conditioning). This user-friendly cloud-based field service, and job management solution is meant for small and midsize companies.
The users get a real-time summary of field service activities through the status board. It includes activities like in-progress tasks, pricing, scheduling, costing, and pending tasks. The users can create requests and price quotes based on the requirements due to job management feature.
It helps in managing the costs of running a trades business, helps in keeping jobs on track, and finds profitability. This free, open-source field service management software is smart for growing service businesses.
If you are looking for a full-service tool, then Housecall Pro will help you in running your entire business on Smartphone or complimentary web portal. This free field service management software is apt for service professionals that automate their business processes.
This software serves cleaning, plumbing, electrical, and HVAC. It is designed for easy scheduling and provides reliable customer support.
In favor of digital automation, this app allows companies to give up paperwork. Through the mobile app, Facebook, Yelp, and personal websites; the customers can book services.
Both on Android and iOS devices, you can access this mobile app. The solution is currently made available across the USA and Canada.
ServiceMax software is the free and open-source field service management tool that will optimize your operations in the field service industry. This software schedule and dispatch qualified technicians.
This app serves as the perfect field scheduling solution for small and medium-sized growing companies. For equipment manufacturers and service providers, ServiceMax works as a leading provider of Field Service Management Software.
ServiceMax drives hundreds of industry leaders. Across the globe, more than 400 companies have turned to this app to carry out their field service tasks. This software optimizes end-to-end field service operations that include workforce optimization, advanced scheduling and dispatch, and social collaboration that helps in delivering flawless field service.
Loc8 provides free field service management solutions to all tradesmen and small service businesses that can become more competitive with this app. This user-friendly and intuitive platform allows its users to create/ send quotes and manage their jobs along with their teams.
In the field and record cash payments, the users can directly take credit card payments. Users can directly generate invoices right from their mobile by making use of smart Xero and QuickBooks integrations. This app is appropriate for an unlimited number of users. For companies, this app serves as the maintenance management solution.
Automatically, this software creates task-based work orders for the assets based on the location and required maintenance frequency.
Free field service management software for small business allows its users to be proactive. The users can automate their operations by creating condition and event-based rules.
ServiceTrade is the free field service management software for commercial service contractors. This app streamlines the operations and delivers a customer experience that helps in growing service revenue.
It delivers remarkable customer service to the companies that make the business more valuable. This web and mobile field service management application serve the companies in the air duct, pressure washing, medical equipment, fire protection, commercial food equipment, and HVAC and construction sector. With real-time status, job history, online reviews, and media sharing this cloud-based, centralized solution provides customer engagement.
This app manages work orders and schedules planned and emergency services that help in streamlining the service operations for single or multiple offices. To eliminate data entry, this app integrates with most accounting platforms. Beyond the service appointment, it attracts new prospects and extends customer relationships that facilitate business growth.
Tasker is the free field service management software that allows you to transform field service. It is a flexible tool that can manage tasks, processes, and employees effectively. In real-time, this app connects your office employees with your field service representatives.
This software is made for businesses with a mobile workforce. It powers your business performance by assigning tasks to your mobile workforce. This transparent SaaS solution provides multiple work reports that help in analyzing performance, measuring ROI, and rewarding best employees. With the help of digitized processes, the employees can do well in their daily jobs. In real-time, this app connects service managers, field workers, and customers.
field service software pricing
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Highest Rated Field Service Management Software
ServiceTitan is a popular field service management solution used by over 4,400 service businesses and over 100,000 contractors. ServiceTitan initially was used in electrical, HVAC, and plumbing, but now serves a variety of industries including garage door, chimney sweep, and pool service. ServiceTitan is best for large businesses that are willing to invest in a robust system to differentiate themselves from competitors.
FieldEdge is a popular field service management solution used by thousands of service businesses and over 15,000 active customers. About 90% of FieldEdge’s customers are in the electrical, HVAC, and plumbing industry. FieldEdge is an advanced solution that is best suited for large service businesses with more than 25 trucks, and are willing to pay a premium for a robust product.
Jobber is a popular field service management solution used in various industries including HVAC, cleaning, landscaping, plumbing, and tree care. This solution includes the core set of features found in most FSM solutions, and offers several advanced automation and scheduling tools. Jobber is ideal for service businesses with a high volume of recurring jobs.
Workiz is a field service management solution used by over 43,000 service professionals. This solution specializes in a variety of industries including appliance repair, carpet cleaning, junk removal, and locksmith. Workiz is best for small to medium-sized on-demand service businesses with less than 16 employees.
Housecall Pro is a widely-used field service management solution adopted by over 15,000 home service businesses nationwide. Businesses that use Housecall Pro are typically in the cleaning, electrical, HVAC, and plumbing industry. Its easy-to-use interface and robust mobile application makes makes Housecall Pro an attractive option for most small-to-midsize home service businesses.
ServiceM8 is a field service management solution that includes essential FSM features including online booking, quote management, scheduling, a mobile application, and invoicing. This solution is used by field service organizations in a variety of industries including electrical, locksmith, pest control, plumbing, and pool service. ServiceM8 is best suited for businesses with 1 to 30 team members that book a high volume of short-term jobs.
Service Fusion is a field service management solution that is used by over 4,000 service companies nationwide. This solution is used in various industries including appliance repair, electrical, HVAC, and locksmith. Service Fusion is an ideal choice for small to medium service businesses that desire an FSM solution that includes unlimited users and offers a call center software add-on.
Photo Documentation Software
CompanyCam is a photo capture and jobsite management tool with over 100,000 users. It’s a hassle-free and extremely valuable tool for contractors who work at multiple jobsites.
Call Tracking Software
CallRail is a call tracking software with features like information capture forms for your website, call routing workflows, and analytics.
Field Service Management Software Prices
Field service management software prices range from ten to hundreds of dollars per user per month. Here are details that will help you compare prices for the most popular all-in-one field-service-management software platforms.
benefits of field service management software
Field service management is one of the most challenging tasks for most managers. It is not easy for field managers to use paper-based FSM to maximize workforce productivity. Any business that offers field services must have dedicated field service management software to manage its workforce, equipment, and other resources out in the field.
In general, field service management involves scheduling work, tracking labor hours, dispatching tasks to field technicians, and, most importantly, invoicing customers for completed projects. A company that chooses to adopt the best field service management software from Azuga can make all of these activities easy for the management team.
In this article, we will look at some more benefits of using reliable FSM software for technicians. Keep reading to find out why your business should adopt efficient FSM software to improve work productivity and reduce cost overruns in the shortest time possible.
1. Increased Productivity
Work productivity is a significant factor that most managers want to consider when working on business goals. When it comes to improving field service technicians’ productivity, providing them with mobile phones and training them to have the right skills may not be enough. You still need to help them save time while out in the field with dedicated FSM software.
According to the latest study by Forrester Research, it’s been established that six out of every ten employees in an organization have a smartphone. However, only one of them uses a customized application that can improve productivity while at work.
Field service management software comes with a simple dashboard that you can use to track field technicians out in the field in real-time. You can also use the software to collect customer data on time and eliminate the need for technicians to visit business premises to collect documents, given most of the FSM software’s geolocation and GPS tracking features. This way, field technicians can save a lot of time and improve their productivity when working on projects with strict deadlines.
With efficient FSM software, technicians can receive work dispatches directly on their phones. They can also mark work orders as complete, and both the customer and management team will get a notification once the job is complete.
2. Streamlined Information Flow
Reliable FSM software can streamline information flow from customers and field technicians for more efficient management. This is a positive, since every company that offers field service is always looking forward to improving customer service to hit a bottom line. In addition to that, every business employing field technicians must have FSM software to streamline information sharing across different company departments.
For instance, a single phone call can turn into a service request when a contact center’s data is shared with field technicians. The workers out in the field get the notification right in their phones and tablets for immediate action. Going forward, they can make the right consultations and execute the tasks as instructed by the management team.
FSM software also ensures you have a digital platform to interact with your customers in real-time. You can send your customers real-time notifications on their project progress and complete invoices on time. Lastly, you can keep customers posted on the technicians’ arrival time and work progress.
3. Reduced Cost of Production
The main objective of a business is always to realize ROI or achieve a certain bottom line. A business must reduce the cost of production while ensuring maximum labor productivity to increase profits. A business can save a lot of money by integrating cloud-based FSM software into their management field technicians.
Field services management software can easily predict the right products to dispatch in the field, the right route technicians should use when traveling to customers, and the right team to assign a task based on their expertise. This way, a business reduces production costs while ensuring that customers get the best results in every project they complete.
The latest field service management software from Azuga is all that your business needs to enhance customer experience and grow profits without compromising project quality. The cloud-based FSM software incorporates artificial intelligence and IoT to improve service delivery. You need this software if you plan to take your business to the next level by enhancing customer experience and optimizing productivity.
4. Improved Customer Experience
If you are regularly getting complaints from customers on your team’s service quality, you need to transition to FSM software. When you manually track your fleet, equipment, and workers, you are bound to get more customer complaints. During peak seasons, customers are always at your neck to find out how much progress your team has made with their projects.
With FSM software, you can automate tasks to your best technicians and reduce complaints from customers. You can find the most experienced and available technicians to work on a project right from your phone and assign them tasks even when you are away from your office. This way, you improve customer experience by reducing complaints and ensuring all projects are delivered on time.
5. Accuracy in Data Collection and Recording
Field technicians keep a lot of data while in the field. When recording information on paper documents, technicians are bound to make mistakes that can cost your business, since such information is useful in decision-making. With FSM software from Azuga, your staff can maintain a paperless record of data, service proof, and log hours, free of error and dishonesty.
You can also use FSM software to keep your inventory up to date by tracking your inventory in the supply chain. You can record changes in your supply when field service technicians take items from stock, and when you acquire new stock from the supply house. With a proper inventory and planned work, you can load everything a technician needs onto the truck at once and reduce the number of visits they need to make to the warehouse for additional equipment.
If you look forward to taking your business to the next level by ensuring your field technicians are up to every task, all you need is dedicated FSM software from Azuga. Field service technicians can benefit a lot from FSM software. One of the major benefits of the software is that it relieves technicians of the burden of management. This way, technicians can focus on what they are good at, which is ensuring customer projects are completed on time.