Delivery Software For Restaurants

When you’re ready to use delivery software, there are many things to consider. The most important one is that it should be simple for your customers to use and easy for you to manage. We hope that this article has given you some ideas about what features are important when choosing an online delivery system for your restaurant and how they can help make running your business easier.

In this guide, we review the aspects of Delivery Software For Restaurants, Which platform is best for food delivery, How do restaurants promote delivery, and what is the best delivery app for restaurants.

Delivery Software For Restaurants

When you’re a restaurant owner, the last thing you want to do is make your customers wait. Thankfully, with online ordering software at your disposal, that’s no longer an issue. You can now offer them the option of ordering food online through your website or Facebook page, and even through popular food delivery apps like Grubhub, Doordash, Postmates and many others.

Online delivery software can help you get food out of your kitchen and into your customer’s hands more quickly, resulting in happier customers and more orders.

Online delivery software can help you get food out of your kitchen and into your customer’s hands more quickly, resulting in happier customers and more orders.

Online delivery is not something that just happens overnight. It takes careful planning and preparation to ensure that customers receive their order on time, every time. No restaurant wants to risk losing a customer because of slow service or a missed delivery window—and no customer wants to wait for their food! Online ordering software helps restaurants cut down on some of the administrative tasks involved in taking orders from customers, allowing them more time to focus on making sure that everything gets delivered as it should be at the right place at the right time.

Your restaurant can use online delivery software to offer customers a simple way to order online–whether it’s through your website or Facebook page, or through popular food delivery apps like Grubhub, Doordash, Postmates and many others.

You can use online delivery software to offer customers a simple way to order online—whether it’s through your website, or through popular food delivery apps like Grubhub, Doordash, Postmates and many others.

Your restaurant’s website is the best place to start offering digital ordering and delivery because it gives you complete control over the user experience. You can make sure that everything works exactly as you want it to and you won’t have any surprises when your new feature launches.

You may also decide that using an app such as Whataburger’s Ordering App could be beneficial for your business if:

  • Customers prefer this method of ordering in general (and more than just online)
  • There are some benefits from working with third-party partners like Grubhub or Doordash that aren’t available elsewhere

Delivery software provides restaurants with a range of benefits beyond making it easier for customers to order from them.

With delivery software, you can take advantage of the following benefits:

  • Customers can order from your website or social media page. This saves them time and effort when they’re hungry and want to place an order right away.
  • Customers can also use popular food delivery apps such as Grubhub, Doordash and Postmates to place orders for pickup or delivery.

By using an online delivery platform that integrates with a point-of-sale system, you can make it possible for customers to see live inventory on the website or app, ensuring that the dish they want is in stock before placing their order.

By using an online delivery platform that integrates with a point-of-sale system, you can make it possible for customers to see live inventory on the website or app, ensuring that the dish they want is in stock before placing their order. This is especially beneficial if you’re planning on offering items from your menu that are not always available in restaurants (such as seasonal items).

Consider using a point-of-sale system with built-in delivery features to simplify order fulfillment.

If you want to streamline the ordering process, consider using a point-of-sale system with built-in delivery features. This type of POS software offers all of the features you need to accept orders and manage inventory, including automatic order synchronization across multiple platforms and automation for inventory management.

When integrated with delivery software, it can also automatically process orders, update inventory levels based on consumption rates (and place reorders when needed), handle customer service issues such as cancellations and refunds, and even send out text alerts when an order has been placed or is about to be delivered.

Online delivery systems make it easy for restaurants to manage orders from multiple sources, cut down on errors and improve efficiency by automatically syncing orders across different platforms.

Online ordering systems make it easy for restaurants to manage orders from multiple sources, cut down on errors and improve efficiency by automatically syncing orders across different platforms.

Which platform is best for food delivery

App-based food delivery is a popular way to get a quick and easy meal. While food delivery was limited to certain types of restaurants for years, services like Uber Eats and Grubhub have made it easy to get food delivered to your door. Contact-less delivery options can also help cut down the need to stand at the door and wait.

With apps, you can order from your favorite restaurants simply by pressing a few buttons, but which are the best food delivery apps? We’ve gathered all the essential info for the best food delivery apps for 2022. We’ve also found some of the best recipe apps and best meal planning apps if you decide to make your own meal.

The Grubhub app is available for both iOS and Android. You simply enter your location and Grubhub will show you all of the restaurants in your area. You can search by cuisine type (fast food) or by a specific menu item (cheeseburger), making it easy to find your next meal. You can also save delivery locations, such as work or home, to speed up the process.

Availability: Grubhub is available in more than 3,200 U.S. cities and London.

Fee: The app is free to use, though some restaurants may charge a delivery fee and have a minimum order amount. GrubHub+ is a service where participating restaurants offer unlimited deliveries for a $10 per month subscription.

Coronavirus: Grubhub now offers contact-free delivery, including an order pickup option for people who are more comfortable picking up the food themselves. Customers can select the delivery option at checkout and instruct the driver to leave food at the door, in the lobby, or wherever the customer prefers.

DoorDash is similar to GrubHub in that you can order from local restaurants, and a delivery driver will bring your meal to you. DoorDash isn’t as widely available as GrubHub, but it’s a great option and the app is easy to use.

Availability: DoorDash is available in 800+ cities in the U.S. and Canada, including Atlanta, Seattle, Boston, New York, and Chicago, among others.

Fee: The fee varies by restaurant. The price typically includes the cost of your meal, as well as tax, delivery fees, and an optional tip. Some restaurants charge additional service fees. Apple Pay is accepted. You can sign up for a $10 monthly subscription called DashPass, which provides a “$0 delivery fee and reduced service fees for subscribers when ordering $12 or more from any DashPass-eligible restaurant.”

Coronavirus: DoorDash offers contact-free delivery to customers as the default option.

If you trust Uber to drive you safely around the city, maybe you’ll trust them to deliver your sandwiches. The UberEats app is a standalone delivery app that is currently available in many cities, including Chicago and Los Angeles. While UberEats and Uber are different apps, they share many of the same features, such as estimated delivery times and cashless transactions. UberEats is an excellent option for availability, even in smaller cities. The app also gets high marks for usability and browsing friendliness.

Availability: Covers 500+ cities in 24 countries, including Amsterdam, Austin, Baltimore, Singapore, Tokyo, Portland, and a host of other locations peppered throughout the globe.

Fee: UberEats charges a service fee of 15% of an order’s subtotal, and there is a small order fee for orders less than a certain amount (usually $10). Fees may vary based on restaurant and location. UberEats has a $10-per-month Eats Pass subscription that provides $0 delivery and 5% off orders over $15. Gift cards are also available.

Coronavirus: In addition to instituting contact-less deliveries, Uber Eats is providing delivery personnel with more sanitization options and materials, as well as instituting other initiatives to help provide assistance and help prevent the spread of the virus.

Postmates is a little different than the other food delivery services on our list. First off, you can get a lot more than food. Postmates is a delivery service that will pick up just about anything from just about anywhere and deliver it to your doorstep, even delivering alcohol.

Availability: Postmates is currently available in more than 4,200 cities throughout the U.S. in all 50 states and D.C.

Fee: There’s a fee added to every order, and during peak delivery times there may be additional Blitz Pricing fees added as well. Postmates also offers an “Unlimited” service for $10 a month, which lands you free delivery from select stores and restaurants on orders of more than $12.

Coronavirus: Postmates offers contact-free delivery choices and encourages customers to report if their delivery person appears unwell. The company set up a Fleet Relief Fund to help employees with COVID-19 medical expenses.

Instacart is a grocery delivery app that helps you shop online and get your groceries delivered from neighborhood stores, sometimes within the hour — or you can pick up your order at the store. Just add items to your cart and a shopper will put your order together. You can get anything from groceries and produce to liquor and household items from more than 20,000 retailers in North America, including Aldi, Publix, Costco, H-E-B, Wegmans, Lucky, Smart & Final, Safeway, Stater Bros, Petco, and CVS.

Availability: Instacart delivers from 25,000 grocery stores in 5,500 cities including San Francisco, Los Angeles, Miami, New York, Chicago, Austin, Washington D.C., Houston, Atlanta, and many others across the U.S. and Canada.

Fee: Retailers set the prices of items delivered on Instacart — sometimes they match in-store prices and sometimes not. Some stores opt for a flat percentage to cover the cost of the service. Delivery fees depend on the size of your order and the delivery time, and you will get the exact fee in advance during checkout. Delivery fees start at $4, but there may be other associated fees, such as a busy pricing fee. Instacart also has an Express membership that provides free delivery on orders $35 or more.

Coronavirus: Instacart has instituted a Leave at my door delivery option so customers can limit contact with delivery personnel during the pandemic.

Delivery.com is another delivery service that goes beyond the menu. You can get lunch, groceries, a bottle of wine, or even get your dry cleaning with this app. Similar to Grubhub and Seamless, Delivery.com doesn’t charge you a fee to use its service. Instead, the company makes its money by taking a small percentage of your pre-tip subtotal.

Availability: More than 12,000 merchants in 100 cities around the U.S.

Fee: The app is free to use, but restaurants may charge a delivery fee and have an order minimum. There is a reward program to collect points through repeated use.

While many of the food-delivery apps work as a middleman between restaurants and customers, goPuff operates more like a digital convenience store. GoPuff offers everything from phone chargers and bathroom tissue to six-packs of your favorite beverages — it will even deliver vaporizers, for those so inclined. You can scroll through the service’s robust database of items here.

Availability: GoPuff is available throughout the United States, but has a particularly strong presence in more than 150 Southern and Midwest cities and areas. They’re also continuing to grow into new locations.

Fee: The app is free to use, but goPuff charges $2 for delivery. They offer a $6-per-month membership where you can get free delivery.

Like many food apps, ChowNow provides digital tools from restaurant websites. But the app’s dual approach also reaches customers directly through the ChowNow app, allowing people to order from various restaurants in one mobile location. You have a few search options when using the ChowNow app, including cuisine type or a list of restaurants in your current vicinity. l This app is user-friendly and offers helpful information when helping decide on a meal.

Availability: You can find this app all around the U.S., in larger metropolitan areas such as New York, Chicago, LA, Seattle, Denver, Portland, Atlanta, and Dallas.

Fee: There isn’t a blanket price for food and delivery with ChowNow because costs are contingent upon a restaurant’s prices and how far away it is from you. ChowNow will calculate the exact pricing for the restaurant you choose before you finalize your order.

Trying to decide who should get your hard-earned business? DoorDash, Grubhub, and UberEats are the three biggest players when it comes to what’s available in your local area.

Uber has a lot of cred because their drivers are the same ones you trust to take you around the city. The service covers 500+ cities in 24 countries. They have brand recognition, trust, and familiarity.

When it comes to DoorDash and Grubhub, DoorDash isn’t as widely available as Grubhub (you can find DoorDash in over 800 cities in the U.S. and Canada), but it’s a great option and the app is easy to use. If you live in the U.S. then Grubhub has you covered, since the service is available in more than 3,200 U.S. cities. With the most power to serve you, if you’re really not sure where to begin, Grubhub might be an excellent starting place.

Finding the best food delivery services can sometimes be location-dependent. After all, you can’t use an app if it doesn’t serve your location. If a certain service is wildly popular in Los Angeles or New York, but not available in your local area, then it doesn’t really matter how great it is.

The key to finding the best food delivery service near you is to surf around, check reviews from users in your area, and if you’re feeling brave, try it out and see for yourself. You can also ask friends for their experiences. It can be enormously helpful to other users if you leave feedback about your experience, too.

Keep in mind a lot of small businesses, particularly in the food-service industry are struggling right now, so it’s good karma to forgive the small things. That said, you should alert fellow diners (and the food delivery service) about any major issues you experience that are deal-breakers.

How do restaurants promote delivery

Online ordering, phone apps, and other restaurant technologies make it easier than ever to increase your restaurant’s sales of takeaway and/or delivery items.

The pace at which restaurants are adopting new technologies related to delivery and takeaway is astounding. Delivery and takeaway orders are among the fastest-growing segments of the hospitality industry. So an increasing number of restaurants are marketing these services more intensively.

The old delivery model, where restaurants do their own delivery, is being challenged by third-party delivery services. Third-party delivery services are springing up locally, regionally, and nationally to take advantage of the trend. If you’re not marketing takeaway and delivery services through third parties or in-house efforts, you’re losing money and market share while risking customer dissatisfaction.

Options for restaurants include marketing takeaway orders through easier online ordering and delivering food to customers and businesses in the neighborhood on foot or by bicycle, car, or delivery van. Pizzerias have long dominated the delivery market, but that’s rapidly changing as customers can order from their phones, restaurant websites, and third-party services.

A critical concern for any restaurant is how to increase revenue with a limited number of seats. Promoting takeout and delivery orders offers a lucrative income stream that works for all types of restaurants and not just fast food places. People in every city and socioeconomic group occasionally want to relax at home without preparing their own meals.

Pros and Cons of Restaurant Deliveries

Delivery services — and even promoting takeaway orders — can significantly increase profits. The efforts your restaurant makes to promote deliveries and takeaways can carry over to your in-house business as well. Your marketing may have positive side effects such as Internet visibility, SEO rankings, and your online reputation.

However, there are some challenges to consider. Handling deliveries and increased carryout orders can interfere with normal operations and slow in-house service. You might need a special area to prepare these orders if your efforts are successful. You might need more staff, and you’ll certainly put pressure on your existing staff. Servers, in particular, won’t like assisting with takeaway and delivery orders when they don’t make tips in the process.

You’ll also need some kind of vehicle, insurance, and reliable delivery people unless you outsource the deliveries to third parties, which is an increasingly attractive option for busy restaurants. Another alternative for urban restaurants that have major traffic problems is delivering food on bikes. It is an easy way to negotiate congested city streets quickly.

Setting Up a Delivery System

Good advice for starting a delivery service is to proceed cautiously. You can start by delivering in the immediate neighborhood and limit deliveries to breakfast, lunch, or dinner, depending on your cuisine, customers, and in which area you’d most like to increase your sales.

Advance planning is essential for targeting your delivery radius and planning which items you want to include for deliveries. Some foods are easily transportable while others aren’t. Concerns for both deliveries and takeaways orders include:

Marketing Deliveries and Carryouts

Marketing your deliveries and carryout orders builds your database for all kinds of digital and traditional marketing efforts. The more ways that you offer customers to order, the more customers and orders you can get.

You can start simply enough by distributing flyers in the neighborhood and to nearby offices and factories. Other methods of marketing your service inexpensively include:

Packing Heat

Your packaging should prevent heat loss and spillage — perhaps by wrapping the orders in foil or plastic wrap. You can also pack food in heated or chilled containers for deliveries and stabilize containers of liquid with cardboard inserts or compartmented trays for both takeaway and delivery orders.

You’ll want packaging that includes your restaurant’s logo, colors, address, and contact information because the packaging is free advertising. Packages should be stackable, easy to store, and possibly freezable and reheatable for your customers’ convenience.

Get It Right the First Time

Unlike service in your dining room, mistakes and omissions in deliveries can be costly if your drivers need to make additional trips to correct errors or deliver missing items. Someone should be designated to double-check each order for accuracy and see that the necessary condiments, napkins, and plasticware are included.

Delivery drivers might carry a range of materials to satisfy requests for extras or unexpected items. Drivers should carry enough cash to make a change if you accept cash, but it’s safer for everyone if you require payment in advance by using an online payment method.

Train Your Drivers

Delivery drivers usually use vehicles that identify the restaurant they’re working for. So you need to have a frank discussion with your drivers about customer perceptions. No matter how safe a driver operates the vehicle, people’s perceptions are unpredictable. Some motorists think that slow, overly cautious drivers are a traffic hazard, but your drivers need to drive within the speed limit and exhibit the utmost courtesy.

If people perceive that your drivers are too aggressive — even if they drive safely — some might take out their driving frustrations on easily identified targets by complaining.

Increasing Carryout Orders

Online ordering is essential for maximizing your carryout orders. You can offer to order options on your website, take phone orders or use a third-party ordering system. Many restaurants offer their customers multiple ways to order to ensure that they get more business.

Using Technology to Manage Delivery/Carryout Operations

Technology can simplify running a delivery service or selling carryout orders in many ways, beginning with marketing. Posting your menu digitally in several places allows customers to order directly. Using advanced software simplifies the problems of getting the orders prepared correctly.

You can specify all the options that customers can choose so that they know what they’re getting and can modify their orders to satisfy their preferences — such as specifying no onions, mustard, or mayonnaise.

Prompts can remind your customers that they must choose dressings for their salads, how their meat should be cooked, and decide on other menu variables. An advanced POS system can transmit each part of the order to the right preparation station, which facilitates ordering and reduces the need for staff to take these orders over the phone. Customers can review and pay for their orders with digital ordering systems and further ease the administrative demands of running your carryout/delivery service.

Advanced software can help to schedule your staff, based on past performance for the date, day of the week, weather, and special events in the city that affect restaurant sales. You can also use technology to route your deliveries for efficiency and avoid traffic problems.

Using tablets and smartphones, you and your delivery staff can maintain close contact if something is forgotten or routing changes become necessary. For example, a driver that’s still nearby might return to the restaurant if another order is ready that’s going in the same direction. If you have more than one delivery vehicle, the drivers might meet and exchange orders that are going in different directions.

Third-Party Delivery Services

Third-party services are increasing nationally, regionally, and locally to provide restaurateurs with an array of delivery options. Managing the delivery logistics is often challenging for restaurants that would prefer to concentrate on food preparation. The good news is that you don’t have to buy a delivery vehicle, train drivers, and deal with delivery issues if you outsource your deliveries.

The major players nationally are currently in a major expansion phase, and many national delivery services are merging. You can choose from these major providers or local services that might offer better terms and more personalized service. However, you should be aware that many of these local services might be speculative in nature and hoping to sell out to one of the major services.

Some of the major national delivery services include GrubHub Seamless, Postmates, Caviar, Dashed, Eat24, Takeout Taxi, and Amazon.

GrubHub Seamless

GrubHub Seamless has merged with other delivery services to become a commanding leader among restaurant delivery services. Restaurants only pay for orders that the site generates for them. The company currently delivers for more than 20,000 restaurants in 500 U.S. cities.

Recently acquiring Boston-based DiningIn and a California delivery service called Restaurants on the Run, GrubHub continues its march to dominate the delivery market. However, Amazon’s decision to enter the market should keep the industry competitive.

Postmates

Postmates covers major metropolitan areas in California, Colorado, the District of Columbia, Florida, Georgia, Illinois, Massachusetts, Minnesota, Nevada, Oregon, Pennsylvania, Tennessee, Texas, Virginia, and Washington. The company offers a convenient app for consumers that allows them to order with a click of a button. Chipotle plans to begin offering deliveries through Postmates.

Caviar

Launched in 2012, Caviar focuses on delivering food for upscale restaurants in cities Like New York, Boston, San Francisco, Dallas, Los Angeles, Chicago, and Miami. Owned by Square, the delivery service is not limited to restaurants but also provides deliveries for food trucks, green market vendors, and smaller boutique-type restaurants. Restaurants, which must qualify for acceptance, get a flexible business partner who handles all the delivery details so that the staff can concentrate on providing superior food.

what is the best delivery app for restaurants

Which delivery service is best for restaurants? Here’s how to offer delivery to your guests without sacrificing your profits in fees to third-party apps.

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Delivery is one trend in the restaurant industry that is undeniably here to stay. That has many restaurateurs wondering: Which delivery service is best for restaurants?

Even before the COVID-19 pandemic, third-party restaurant delivery apps like Uber Eats, DoorDash, Seamless, Postmates, and others were already on a meteoric rise in popularity.

From 2017 to 2019, an average of 4 million new users joined these delivery platforms each year in the U.S. alone, bringing the total number of users to 48.4 million just before the pandemic hit. When the coronavirus forced restaurant guests to switch to takeout and delivery instead of dining in, those apps added 10.5 million American users in 2020 alone. Now, the number of Americans ordering food delivery via third-party delivery services is estimated to nearly double and reach 70 million in the next three years.

What does that mean for the industry? Restaurants have to capture delivery business if they want to succeed in this newly tech-driven hospitality landscape; but which delivery service is best for restaurants? With so many apps out there, how do you choose?

This guide will help restaurant owners and managers better understand the delivery service landscape for restaurants, including benefits and drawbacks to the most popular delivery services. Ready to see which delivery service is really best for restaurants? Read on.

How to Choose a Restaurant Delivery Service

When choosing a delivery service for your restaurant, there are four main factors you’ll want to take into consideration.

Availability in Your Area

First, you need to know which delivery services are available in your area. While all of the most popular delivery apps operate in most major U.S. cities (think New York, Atlanta, Los Angeles, or Chicago), smaller communities might be limited to just a few apps that have expanded their services to the area so far. As delivery apps continue to gain popularity and add new users, this may change—especially if you’re in a smaller community that has limited options for now.

Popularity with Guests

Just because a certain delivery service is available in your area doesn’t mean it will offer your restaurant maximum exposure. Different delivery services are more popular in different areas. This is important to take into consideration because if you join a less popular delivery service, it means your restaurant’s delivery options will be seen by fewer potential guests—which can impact your bottom line and success with delivery orders over time.

Fees and Profit Margins

One of the biggest drawbacks to third-party delivery apps, despite their popularity, is their fees and commissions. Several of the most popular platforms charge restaurants commissions and fees that can exceed 30 percent of each order total. For restaurants that operate on slim profit margins, these high fees can mean making no profit on delivery orders—or worse, losing money. It’s important for restaurants to choose a platform with fees they can afford, and that will allow them to profit off delivery orders.

Guest Relationships

Another major drawback to third-party apps is that they capture all the valuable data about the guest placing the order. Those who work in the industry know how important it is to build relationships with your guests, especially for small local restaurants. Choose a delivery platform that will allow you to do so, even if it means steering away from the most popular third-party apps.

Which Delivery Service is Best for Restaurants?

Now that you have a better idea of how to evaluate food delivery services for your restaurant, let’s take a look at seven of the best food delivery apps and platforms and see how they compare.

#1: Popmenu

Availability: Anywhere in the U.S.

Commission and fees: No commissions on orders. Delivery costs a low, flat fee, and Popmenu as a platform costs a flat monthly fee that never goes up.

Popmenu is an all-in-one digital toolkit for modern restaurants. Online ordering and delivery are just a small (but impactful) part of what the platform offers.

Popmenu sets your restaurant up with a website and interactive online menu that are search engine optimized to help more guests in your area find you. Then, those guests can place direct online orders through your website, meaning you own the relationship (and the data) with each and every guest. You can use your own, in-house delivery drivers, or work with a local network of DoorDash drivers—but without the percentage commissions on each order. There’s just a flat delivery fee that you can pass on to your guests, or subsidize in part or in full.

Popmenu does even more than that (we’ll get into more details below), but the best part of the ordering and delivery tool? All it costs restaurants is a low, flat monthly fee that never goes up. It’s truly the affordable, all-in-one tool made just for modern restaurants.

#2: Uber Eats

Availability: 6,000 cities across six continents globally.

Commission and fees: 30 percent marketplace pricing on the pre-tax value of each order placed when using an Uber Eats delivery person. 15 percent if using your own delivery person. Service fees vary by restaurant and service area.

Uber Eats is one of the most popular food delivery services in the world, with more than 700,000 restaurant partners globally. Some of the appealing things about using Uber Eats are its large market share and growing base of customers. The main drawback is the app’s high fees for restaurants—more than 30 percent on most orders that use the app’s own network of delivery drivers.

#3: DoorDash

Availability: Around 900 U.S. cities in all 50 states.

Commission and fees: Commissions vary by restaurant, but on average seem to be around 20 percent of each order. Service fees also vary, but tend to be lower than many other food delivery apps.

Surprisingly, DoorDash has eclipsed Uber Eats and become the most popular food delivery app in the market, comprising 27.6 percent of the market share in 2019. In many cities, adding grocery stores, convenience stores, and alcohol delivery has helped boost DoorDash’s popularity even further. With commissions and fees of around 20 percent of order totals, it’s also one of the most affordable apps for restaurants—though 20 percent is still significant for restaurants with slim profit margins.

Popmenu offers local restaurants a unique partnership in which they can take advantage of DoorDash’s existing delivery infrastructure, and use DoorDash drivers to deliver orders for a small, flat fee per order—none of the percentage commissions DoorDash typically charges its restaurant partners.

#4: Caviar

Availability: 11 major U.S. cities.

Commission and fees: Commissions of around 20 percent of each order total, with services fees typically ranging from $2 to $8.

Caviar is only available in major cities, which means it’s not an option for most U.S. restaurants. It’s also a niche service, accepting fewer restaurant partners and focusing on delivery of high-end meals.

Caviar takes commission fees on the low end compared to many apps, which makes it a good choice for the kind of restaurants it caters to—those with high order totals. But because Caviar has such limited availability, and limits its restaurant partners, it’s not a realistic choice for most restaurants.

#5: Grubhub/Seamless

Availability: Around 2,700 cities in all 50 U.S. states.

Commission and fees: Commission is negotiable and varies, usually between 15 and 30 percent. Service fees also depend on the restaurant and service area, but are typically average for third-party delivery apps.

Grubhub was once the leader in food delivery apps, and the company now owns a number of other services, including Seamless, Eat24, Foodler, and OrderUp. An estimated 14.5 million U.S. customers use Grubhub owned apps, which gives restaurant partners significant exposure. Again, a major downside is the fees—on the high end, Grubhub charges restaurants 30 percent of each order total, which is significant for a restaurant with narrow profit margins.

#6: Postmates

Availability: Around 1,500 cities in all 50 U.S. states.

Commission and fees: Commission tends to hover around 30 percent of order totals for Postmates restaurant partners, with service fees varying depending on the restaurant and the service area.

Postmates offers some attractive features for users, like a “Party” section that allows them to order from the same restaurants as other users to save on delivery fees. But for restaurants, Postmates has fewer benefits than other services. It’s at the bottom of our list because it has a smaller market share than other apps (around 12 percent), meaning your restaurant will get less exposure and be seen by fewer potential guests. Postmates is also on the high end when it comes to commissions and fees.

#7: DIY Delivery Solution

One often-overlooked option for restaurants is to create a DIY delivery solution. When faced with the fees and other downsides to existing delivery apps, this may seem attractive. But creating a DIY solution is inconvenient for many restaurants, since it often requires hiring developers and designers. It can be expensive, and when you have a DIY solution, there’s no support team there to help out if something breaks. Overall, we think restaurants are better off working with an existing platform that comes with support and can integrate with other tools they use, like their point-of-sale system.

Why Popular Food Delivery Apps Aren’t the Best Choice for Restaurants

The best food delivery service for any restaurant is the one that meets its needs at a price point that works for its budget.

That’s why the most popular food delivery apps are often not the best fit for small, family-owned, or local restaurants.

During the COVID-19 pandemic, third-party delivery apps have come under fire for the exorbitant fees they charge their restaurant partners. Some cities, like Chicago, have even passed emergency legislation to limit the percentages apps can take from restaurants. But those emergency measures likely won’t last past the pandemic’s end. Delivery apps will continue to charge commissions that are unsustainable for many restaurants, despite guests’ expectations that delivery stays easy and convenient.

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