Crm With Inventory Management

The best CRM is an essential workplace tool, and CRM software with inventory management is no exception. A good CRM can help you keep the right number of customers in the pipeline, and grow your business by matching them with the right products and services. In this article, we’re going to look at what makes a great inventory management system, and discuss some of the top-rated inventory management software options available on the market today.

In this guide, we review the best Crm With Inventory Management, sales and inventory management system, what is inventory management software, and what are the 4 types of inventory management.

best Crm With Inventory Management

CRM software is one of the most important tools for a small business. If you’re looking for a top-notch CRM to boost your business, here are some of the best inventory management software solutions on the market today:

What is a CRM software?

A CRM (customer relationship management) solution is a software application that helps to manage sales and marketing activities of a business. It is designed to help businesses manage their relationships with customers, partners, and vendors.

How does CRM work?

CRM software works by helping companies to manage their customers and prospects. It helps businesses to manage their sales, marketing, and customer service activities. A CRM system is essentially an integrated database that integrates information from various sources (such as phone calls, emails, websites visits). The data entered into the system can be used for reporting purposes or just for internal use within the company itself.

The main functions of CRM software include:

  • Contact Management: This module allows users to keep track of all their contacts in one place so that they don’t have to keep entering them into separate systems every time someone wants something done by them or needs information about what’s going on at your organization

Why use CRM software?

You can use CRM software to help you keep track of your customer data and organize it in a way that makes sense to you. Plus, it will identify your most valuable customers, which means you can focus on those people more than on others.

CRM software also helps you identify the best time to contact customers, which is important if you want to make sure they remember who you are and what products or services they’ve purchased from you in the past.

Finally, CRM software allows you to keep track of your sales process—from prospecting through follow-up with current clients. This can help ensure that no one falls through the cracks when it comes time for renewal or additional purchases

CRM benefits for small businesses and enterprises

Most businesses need to keep track of customer information and interactions, but not all CRM software can help you track inventory. If you’re looking for a CRM that can manage your inventory, make sure it’s one that offers the following features:

  • A simple interface. Not everyone has training in computer science or engineering, so a simple interface is your best bet for easy use.
  • Integration with other business apps. Having integration with other business apps makes it possible to streamline productivity across all areas of your business, not just sales and customer support. This saves you time and helps improve productivity overall by making it easier for employees within different departments to communicate with each other more effectively through the same platform.

Types of CRM software

The best CRM software for your business depends on the type of business you have. In this section, we’ll discuss some of the different types of CRM software that exist, and why each one might be the right fit for your company.

  • Customer relationship management (CRM) systems are software programs used to manage customer data so businesses can communicate with their customers more efficiently.
  • A service desk ticketing system is a computer application that tracks in-house requests from internal employees or external customers. Service desk tickets keep track of who requested them, when they were created and completed, as well as how much time was spent on each request by staff members. Service desks also offer tools for assigning tasks within teams or departments so everyone knows who should do what job next—a feature that’s especially helpful if several people share in one task!

Top 10 Inventory Management Software for Small Businesses (2018)

  • Top 10 Inventory Management Software for Small Businesses (2018)
  • The following are the top 10 inventory management software that you can use for your small business.
  • Intacct – This is a cloud-based accounting solution that allows you to track your cash flow, manage your financials, and more. It also has an inventory management system which provides numerous features such as cost of goods sold (COGS), inventory tracking, and more. Its interface is easy to use and it offers various integrations with other programs/apps such as QuickBooks Online or Xero Accounting Software among others.
  • SAP Ariba Procurement – This software enables online procurement process through collaboration between buyers and suppliers making it easier for both parties to work together when doing business transactions online or offline. You can create purchase orders from one place instead of going into different areas where you have created different PO’s before this software came along! It also allows users within the same organization collaborate together in real time via chat rooms etc..

sales and inventory management system

Simple to use, beautifully designed, customizable inventory software system for any business buying and selling goods.

Managing inventory can be hard. We fixed it – it’s easy now.

Our fresh approach provides the easiest full featured inventory solution on the market.

World Leaders in Inventory Management Software

SalesBinder manages over $140 Billion USD worth of inventory in over 130 countries.

All the features you’ll ever need to manage your business

Inventory Management

Manage your inventory and check stock levels in real-time. Receive low inventory notifications and generate purchase orders to replenish your stock.

Invoices & Estimates

Create beautiful, professional invoices & estimates in just a few seconds and then instantly email them as PDF’s directly to your customers or prospects.

Customer Accounts

With built-in CRM features you can keep track of all your customer accounts with ease. Add multiple contacts, private notes, and review their purchase history.

Barcode Scanning

Scan inventory into your orders, generate barcodes for your documents, search for inventory or documents by scanning barcodes.

Locations and Zones

Have multiple warehouses, offices, or retail stores? No problem. Easily track where all your inventory is by organizing everything into locations and zones.

Item Variations

Organize inventory items using custom attributes such as size, color, and location. View how many you have globally or at each location.

Kitting and Bundling

Use your inventory to combine, assemble, build, or manufacture new products and packages. Inventory pieces inside a kit are updated automatically.

Shipment Tracking

Track your carrier shipment updates in real-time directly inside SalesBinder. Pull up an order and know exactly what the latest shipping status is.

Currency Exchange

Keep your financials and reports completely accurate using your business’s preferred base currency, while buying and selling goods in any currency.

Purchase Orders

Replenish your inventory levels by purchasing more stock from your suppliers. Track when new stock will arrive and manage changes in unit costs.


Generate extremely detailed reports for your inventory, sales and services. Filter your reports by date-range and category to see what’s making you the most money.

User Permissions

Custom user permissions allows you to toggle what each of your team members can see and do. Hide things, make things read-only, or hide everyone else’s stuff.

Seamlessly Integrate Other Apps

The SalesBinder Integrations Platform supports Intuit QuickBooks Online, Xero Accounting, WooCommerce, Zapier, and many others.

November 09, 2022 – We’re excited to officially announce our brand new full-featured WooCommerce Integration! This new integration is built directly into SalesBinder and does not require any WordPress plugins to be installed nor maintained on your website – it just works.

August 26, 2022 – Today we’re rolling out another new report for automatically calculating sales commissions for your sales people. Until now, if you wanted to figure out what commissions should be paid out to your sales people for a given period of time, there would have to be some manual math involved based on how your payouts are calculated – which is slow and prone to miscalculations. We can automate this process now.

July 08, 2022 – We just rolled out our newly redesigned Financial Report which includes a lot of great new features and improvements. It’s available now so feel free to login to your SalesBinder account and try it out.

June 15, 2022 – We’re excited to announce another big software update released today. This new update covers a variety of things including a beautifully redesigned user management area along with a completely new user permissions tool.

May 10, 2022 – Building on top of our latest shipment tracking features, you’re now able to send your customers shipment updates via email with all of their shipping information.

May 02, 2022 – Live shipment tracking is now built directly into all SalesBinder accounts. When you pack and ship your orders, your shipped packing lists can now automatically generate a tracking URL as well as retrieve live shipping updates – all from only pasting in your shipment tracking code.

what is inventory management software

Inventory management is key for any business that maintains stock of goods or raw materials on hand. While inventory management was historically a manual process, modern technology has eliminated the need for a labor-intensive and error-prone manual inventory management system. Today, inventory management software is available to streamline the process, reduce errors and help businesses optimize the way they maintain and order the products they sell.

What is inventory management software?

Inventory management software is a tool that automates aspects of inventory and warehouse management, streamlining the tasks required to effectively track inventory, manage reordering and update accounting data.

“Fundamentally, [inventory management] software should let you know at any point in time what is happening with your stock,” said Mohammed Ali, CEO of Primaseller. “This software is what we call ‘mission-critical.’ If it doesn’t work for a few hours, you’re really in trouble.”

Since inventory management software is so important to the daily operations of a business, it’s important to select a solution that is reliable, effective and has the features you need.

How does inventory management software work?

Today, most inventory management software is cloud-based, and that’s what most experts recommend. Cloud-based software does not require you to maintain servers or an IT staff, nor does it require you to establish your own cybersecurity plan. Instead, cloud-based software is managed by the software company, so it’s important to choose a vendor that maintains high standards of service. Cloud-based software generally comes as a monthly subscription, and when choosing a strong vendor partner, can significantly reduce the burden of managing the software.

“You need to have a system in the cloud,” Ali said. “In 2020, if you’re still buying software, you need to install on your computer, you’re doing something wrong. It should be cloud-based or on a web browser, so you can check it on mobile devices.”

You can expect to pay a monthly subscription rate for access to a cloud-based inventory management software. Generally, Ali said, these rates range from $100 per month for simple systems to as much as $3,000 per month for advanced platforms. For the most part, he added, this depends on the size of your business, including the number of locations a system needs to cover, the number of orders received, and the size of inventory you maintain on hand at any given time.

Inventory management software includes features that support the tracking of items as they come in and out of your storefronts and storage facilities, a process known as inventory control. They include features that can help you maintain the right amount of stock at all times. Additionally, they include integrations that can track orders in real-time and update your accounting software automatically.

Key takeaway: Inventory management software tracks all products in your storefronts and storage facilities and helps you to reorder units as needed, offering complete inventory visibility.

What are the benefits of using inventory management software?

Inventory management software can streamline the process of inventory control, tracking your incoming and outgoing goods, whether you are a retailer, manufacturer or warehouser. A good inventory software, supported by comprehensive inventory management processes, is updated in real-time to give you a complete view of your existing inventory, even if it is scattered across multiple locations. [Read related article: 7 Inventory Management Techniques]

“Inventory management is about controlling the inflow and outflow of your inventory, as well as maintaining that inventory,” said David Singletary, CEO of DJS-DIGITAL.

Inventory tracking

Inventory management software integrates with other key systems to improve inventory control by tracking your inventory in real time, showing you where it is located and how it moves throughout your ecosystem. This eliminates human error in the process, something for which a manual, spreadsheet system is notorious.

“When it’s time to sell that piece, knowing where it is is very helpful,” Singletary said. “You need the system to tell you to go to the exact place where the product lives [and] track it as it gets moved from its location all the way out the door to delivery to the customer.”


Inventory management software, at its best, not only offers you a clear record of your complete inventory, it can also streamline reordering to ensure you never run out of key items. It can also be configured to help you order enough items to continue fulfilling orders without holding “dead stock,” or so much inventory that it expires or sits dormant on your shelves for a long period of time.

Accounting integration

Many inventory management systems integrate with your accounting software or come with accounting capabilities built in. This prevents double-entry of data and eliminates yet another opportunity for human error and confusion.

Key takeaway: Inventory management software eliminates human error and automates important tasks that help you keep enough inventory on hand at all times to fulfill sales quickly, without leaving you overburdened with stock you can’t move.

What are the key features to look for in inventory management software?

When choosing an inventory management software, it’s important to consider your industry and the unique circumstances of how your business operates. Some inventory management software is designed specifically for retailers, for example, and lacks some key features required for manufacturing businesses. Understanding the features you need before you buy is key to making the right choice.

“A retailer is going to have a very different set of needs than a manufacturer,” said Bryce Bowman, founder of People First Planning and independent business consultant. ”

According to Bowman, retailers should look for the following features in inventory management software:

Manufacturers tend to have more advanced needs, since they have to track raw materials in addition to finished goods. According to Bowman, key features that support manufacturing inventory management include:

Finally, warehouse inventory management is a specific subset of a larger inventory management software, and it comes with key considerations of its own. Bowman suggested looking for the following features in a warehouse inventory management system:

Key takeaway: The features you need in inventory management software depend on your industry and business processes. Choose a system that suits your needs and scales alongside your business as it grows.

Top inventory management software companies

There are a lot of inventory management software vendors out there, so it’s important to do your research first. Avoid unproven vendors with little name recognition. When in doubt, ask other businesses like yours for references.

“I would avoid new companies I’m not familiar with,” Bowman said. “Look for other businesses around in your area. What are they using? Talk to them and ask how it’s working for them.”

Here are some of the most prominent and popular inventory management software vendors on the market:

Inventory management software can help you improve the way you track products as they move through your ecosystem and support your order management capabilities by automatically replenishing stock without over-ordering. Implementing an inventory management software is key to reducing human error and helping your business scale successfully.

what are the 4 types of inventory management

Inventory management is a crucial asset for businesses as it enables them to minimize the cost of inventory on a company’s balance sheet when they receive these goods. Inventory can be classified in three ways, including materials, work-in-progress, and finished goods.

What Is Inventory?

Inventory is the accounting of items, component parts and raw materials that a company either uses in production or sells. As a business leader, you practice inventory management in order to ensure that you have enough stock on hand and to identify when there’s a shortage.

The verb “inventory” refers to the act of counting or listing items. As an accounting term, inventory is a current asset and refers to all stock in the various production stages. By keeping stock, both retailers and manufacturers can continue to sell or build items. Inventory is a major asset on the balance sheet for most companies, however, too much inventory can become a practical liability.

Video: What Is Inventory?

Inventory Explained

An organization’s inventory, which is often described as the step between manufacturing and order fulfillment, is central to all its business operations as it often serves as a primary source of revenue generation. Although inventory can be described and classified in numerous ways, it’s ultimately its management that directly affects an organization’s order fulfillment capabilities.

For example, in keeping track of raw materials, safety stock, finished goods or even packing materials, businesses are collecting crucial data that influences their future purchasing and fulfillment operations. Understanding purchasing trends and the rates at which items sell determines how often companies need to restock inventory and which items are prioritized for re-purchase. Having this information on hand can improve customer relations, cash flow and profitability while also decreasing the amount of money lost to wasted inventory, stockouts and re-stocking delays.

13 Types of Inventory

Raw Materials: Raw materials are the materials a company uses to create and finish products. When the product is completed, the raw materials are typically unrecognizable from their original form, such as oil used to create shampoo.

Components: Components are like raw materials in that they are the materials a company uses to create and finish products, except that they remain recognizable when the product is completed, such as a screw.

Work In Progress (WIP): WIP inventory refers to items in production and includes raw materials or components, labor, overhead and even packing materials.

Finished Goods: Finished goods are items that are ready to sell.

Maintenance, Repair and Operations (MRO) Goods: MRO is inventory — often in the form of supplies — that supports making a product or the maintenance of a business.

Packing and Packaging Materials: There are three types of packing materials. Primary packing protects the product and makes it usable. Secondary packing is the packaging of the finished good and can include labels or SKU information. Tertiary packing is bulk packaging for transport.

Safety Stock and Anticipation Stock: Safety stock is the extra inventory a company buys and stores to cover unexpected events. Safety stock has carrying costs, but it supports customer satisfaction. Similarly, anticipation stock comprises of raw materials or finished items that a business purchases based on sales and production trends. If a raw material’s price is rising or peak sales time is approaching, a business may purchase safety stock.

Decoupling Inventory: Decoupling inventory is the term used for extra items or WIP kept at each production line station to prevent work stoppages. Whereas all companies may have safety stock, decoupling inventory is useful if parts of the line work at different speeds and only applies to companies that manufacture goods.

Cycle Inventory: Companies order cycle inventory in lots to get the right amount of stock for the lowest storage cost. Learn more about cycle inventory formulas in the “Essential Guide to Inventory Planning.”

Service Inventory: Service inventory is a management accounting concept that refers to how much service a business can provide in a given period. A hotel with 10 rooms, for example, has a service inventory of 70 one-night stays in each week.

Transit Inventory: Also known as pipeline inventory, transit inventory is stock that’s moving between the manufacturer, warehouses and distribution centers. Transit inventory may take weeks to move between facilities.

Theoretical Inventory: Also called book inventory, theoretical inventory is the least amount of stock a company needs to complete a process without waiting. Theoretical inventory is used mostly in production and the food industry. It’s measured using the actual versus theoretical formula.

Excess Inventory: Also known as obsolete inventory, excess inventory is unsold or unused goods or raw materials that a company doesn’t expect to use or sell but must still pay to store.

Inventory is known as being a company’s goods and products that can be sold. It is labeled as being the current asset on a company’s balance sheet. The intermediary between manufacturing and order fulfillment.

Inventory Examples

Real-world examples can make inventory models easier to understand. The following examples demonstrate how the different types of inventory work in retail and manufacturing businesses.

Raw Materials/Components: A company that makes T-shirts has components that include fabric, thread, dyes and print designs.

Finished Goods: A jewelry manufacturer makes charm necklaces. Staff attaches a necklace to a preprinted card and slips it into cellophane envelopes to create a finished good ready for sale. The cost of goods sold (COGS) of the finished good includes both its packaging and the labor exerted to make the item.

Work In Progress: A cell phone consists of a case, a printed circuit board, and components. The process of assembling the pieces at a dedicated workstation is WIP.

MRO Goods: Maintenance, repair and operating supplies for a condominium community include copy paper, folders, printer toner, gloves, glass cleaner and brooms for sweeping up the grounds.

Packing Materials: At a seed company, the primary packing material is the sealed bag that contains, for example, flax seeds. Placing the flax seed bags into a box for transportation and storage is the secondary packing. Tertiary packing is the shrink wrap required to ship pallets of product cases.

Safety Stock: A veterinarian in an isolated community stocks up on disinfectant and dog and cat treats to meet customer demand in case the highway floods during spring thaw and delays delivery trucks.

Anticipated/Smoothing Inventory: An event planner buys discounted spools of ribbon and floral tablecloths in anticipation of the June wedding season.

Decoupled Inventory: In a bakery, the decorators keep a store of sugar roses with which to adorn wedding cakes – so even when the ornament team’s supply of frosting mix is late, the decorators can keep working. Because the flowers are part of the cake’s design, if the baker ran out of them, they couldn’t deliver a finished cake.

Cycle Inventory: As a restaurant uses its last 500 paper napkins, the new refill order arrives. The napkins fit easily in the dedicated storage space.

Service Inventory: A café is open for 12 hours per day, with 10 tables at which diners spend an average of one hour eating a meal. Its service inventory, therefore, is 120 meals per day.

Theoretical Inventory Cost: A restaurant aims to spend 30% of its budget on food but discovers the actual spend is 34%. The “theoretical inventory” is the 4% of food that was lost or wasted.

Book Inventory: The theoretical inventory of stock in the inventory record or system, which may differ from the actual inventory when you perform a count.

Transit Inventory: An art store orders and pays for 40 tins of a popular pencil set. The tins are en route from the supplier and, therefore, in transit.

Excess Inventory: A shampoo company produces 50,000 special shampoo bottles that are branded for the summer Olympics, but it only sells 45,000 and the Olympics are over — no one wants to buy them, so they’re forced to discount or discard them.

What Is Manufacturing Inventory?

In manufacturing, inventory consists of in-stock items, raw materials and the components used to make goods. Manufacturers closely track inventory levels to ensure there isn’t a shortage that could stop work.

Accounting divides manufacturing stock into raw materials, WIP and finished goods because each type of inventory bears a different cost. Raw materials typically cost less per unit than do finished items.

What Does Inventory Mean in the Service Industry?

Every company has stock that supports its regular business. For service companies, this inventory is intangible. A law firm’s inventory, for example, includes its files, while paper on which to print legal documents is the firm’s MRO.

The Importance of Inventory Control

Inventory control helps companies buy the right amount of inventory at the right time. Also known as stock control, this process helps optimize inventory levels, reduces storage costs and prevents stockouts.

Inventory control empowers companies to collect the maximum amount of profit. It enables them to minimize the investment made in stock, allowing companies to best evaluate their ongoing assets, account balances, and financial reports. It is important because it prevents exuberant costs because of purchasing too much or inessential inventory, rather prioritizing the obligatory inventory.

With the appropriate internal and production controls, the practice ensures the company can meet customer demand and delivers financial elasticity. Inventory control enables the maximum amount of profit from the least amount of investment in stock without affecting customer satisfaction. Done right, it allows companies to assess their current state concerning assets, account balances and financial reports.

Inventory Best Practices

The business saying “if you can’t measure it, you can’t manage it” applies to inventory management and best practices. While the first best practice is keeping track of your inventory, others include:

Carry Safety Stock: Also known as buffer stock, these products help keep companies from running out of materials or high-demand items. Once companies deplete their calculated supply, safety stock serves as a backup should the level of demand increase unexpectedly.

Invest in a Cloud-based Inventory Management Program: Cloud-based inventory management systems let companies know in real-time where every product and SKU are located globally. This data helps an organization be more responsive, up-to-date, and flexible.

Start a Cycle Count Program: Cycle counting benefits extend well past the warehouse by keeping stock reconciled and customers happy while also saving businesses time and money.

Use Batch/Lot Tracking: Record information associated with each batch or lot of a product. While some businesses log precise details, such as expiration dates that provide information about their products’ sellable dates, companies that do not have perishable goods use batch/lot tracking to understand their products’ landing costs or shelf lives.

Inventory management is critical in strengthening companies supply chain because it helps to stabilize the dynamics between customer demand, storage space, and cash restraints.

What Is Inventory Process?

An inventory process tracks inventory as companies receive, store, manage and withdraw or consume it as work in progress. Essentially, the inventory process is the lifecycle of goods and raw materials.

See a diagram of the inventory process flow and learn more by reading “The Essential Guide to Inventory Planning.”

What Is Inventory Count?

An inventory count is the physical act of counting and checking the condition of items in storage or a warehouse. An inventory count also checks the condition of items. For accounting purposes, inventory counts help assess assets and debts.

Inventory counts help you understand which stock is moving well and inventory managers often use this information to forecast stock needs and manage budgets. To learn more about inventory counting, read the articles “Taking Physical Inventory” and “Cycle Counting 101.”

Methods of Recording of Inventory

The two methods of recording inventory are periodic and perpetual. In periodic inventory, you count stock at specific times and add the totals to the general ledger. In the perpetual method, you record changes in stock as they occur.

Although any type of business can use periodic inventory, small organizations frequently use it, especially when there are no plans to scale the business. The periodic method requires no special software or equipment. Organizations that use perpetual inventory recording methods and require real-time counting often use scanners and point-of-sale (POS).

What Is Inventory Turnover?

Inventory turnover is the number of times a company sells or uses an item in a specific timeframe, which can reveal whether a company has too much inventory on hand. To determine inventory turnover, use the following equations:

Average inventory = (Beginning Inventory + Ending Inventory) / 2

Inventory turnover = Sales + Average Inventory

To learn more about inventory turnover, read “Inventory Turnover Primer: Calculations, Rates and Analyses.”

What Is Inventory Analysis?

Inventory analysis is the study of how product demand changes over time and it helps businesses stock the right amount of goods and project how much customers will want in the future.

A well-known method for performing inventory analysis is ABC analysis. To perform an ABC analysis, group goods into three categories:

A inventory: A inventory includes the best-selling products that require the least space and cost to store. Many experts say this represents about 20% of your inventory.

B inventory: B items move at a similar rate to A items but cost more to store. Generally, this represents about 40% of your inventory.

C inventory: The remainder of your stock costs the most to store and returns the lowest profits. C inventory represents the other 40% of your inventory.

ABC analysis leverages the Pareto, or 80/20, principle and should reveal the 20% of your inventory that garners 80% of your profits. A company will want to focus on these items to increase sales and net profit margins. Inventory analysis may influence the choice of inventory control methods, whether just-in-time or just-in-case.

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