Call Center Software For Small Business

Business owners today are facing a challenge in finding an affordable call center software that is flexible, easy to use and, above all, reliable. This brings us to talking about what call center software is and why it’s important for any small business owner.

Businesses large and small use call center software to better manage their telephone calls, contacts, and telephone campaigns. The right software will help any business manage its incoming calls in a multitude of ways. This article will define what is call center software and how it can work for your small business.

A small business that offers paper-based calling processes to its customers will find it difficult to compete with larger competitors. These businesses can’t coordinate their operation activities effectively and efficiently, while they also waste a lot of time in non-productive work. This is where Quya comes in. This company offers simple but efficient call center software for small business owners. It features multi-channel call handling and call recording features as well.

The best-in-class customer support software: call center software and CRM that enables businesses to provide the highest level of service, while tracking inbound and outbound calls, manage contacts and agents, record calls and much more. The next generation of business telephone systems.

As a small business owner, you might be worried that your call center can’t handle all the inbound calls. When a business is just starting out there are so many other things you need to worry about before considering a call center service. Between creating an efficient website, blogging, and advertising on sites like Google AdSense, should you really be spending money on call center software?

Call center software plays an important role in the daily operation of a small business. With the right tool, you can do a lot of things right away, such as efficiently managing conversations with your customers and staff, call queues and call routing.

If you are looking for a call center and customer support software, then do not look any further! Quyasoft is the right choice for you. We are a leading company that specializes in developing advanced call center application systems. We have more than 10 years’ experience in this field. If you want to try our quality call center software, simply contact us and we will explain everything to you.

Whether you’re a small business owner, an entrepreneur, or a start-up, managing your call center is essential to the success of your company. With Quyasoft’s call center software, you can now easily manage all aspects of your business from one place. Our software is designed to be user-friendly and easy to understand, so that no matter what level of expertise you have in call center management, you’ll be able to use it effectively.

Our software comes with all the features you need for efficient and effective call management:

  • Call center scheduling (no more late arrivals!) – Customizable rules for different types of calls – A centralized database that allows you to keep track of all your data – Automatic reports on all calls made by agents – Built-in email alerts about current issues within the company

Small business owners know that the first line of defense for their company is their customer service. Whether you’re just starting out or have been in business for years, you want to make sure your customers are taken care of and that you are able to provide them with the best service possible.

Whether you work from home or have an office space, call center software can help you manage incoming calls and keep track of who’s doing what. The software will allow you to see who is working on which calls, who is taking too long with a specific customer, and how many calls each agent has worked today. With this type of information, you’ll be able to know if someone needs more training or if they need a day off due to exhaustion.

You’ll also be able to see which agents are working faster than others and determine whether or not it’s because they’re not as efficient at their job as others might be. With this kind of information at hand, it makes it easy for managers or owners to determine who needs more training or why certain employees aren’t performing as well as others in similar positions elsewhere within an organization.” is a call center software for small businesses that offers a wide range of features to help your business grow. Our software will allow you to manage your calls and records better, thereby reducing costs and improving customer service. In addition, our software can be customized to fit your needs, so if you have any special requirements or requirements that are not met by our software, we will be happy to work with your team to develop them.

Small businesses are the backbone of our economy. They’re the ones that keep us fed, clothed and entertained. But they’re also the ones that often get overlooked in terms of software. That’s why we created to make it easy for you to find the right call center software for your small business, no matter how big or small it is.

Our mission is simple: we want to help you succeed by providing you with the tools needed to do so. That’s why we’ve made finding call center software for your small business as easy as possible. With our site, you can search for call center software according to criteria like price range, number of agents and licenses available, and more!

If you’re thinking about upgrading your call center software, you might want to consider Quyasoft.

Quyasoft is a cloud-based call center software that helps small businesses manage their customer interactions.

You can easily set up and manage multiple phone lines, create custom greetings for each line and even add caller IDs to make sure you’re only talking to the right people.

The software also allows you to track calls and automate processes, so your team can focus on high-value tasks while they’re on the phone.

Top Call Center Software for Small Business Needs

Call center software for small businesses is a cloud-based platform dedicated to providing customer support via phone calls. 

Since it basically uses the internet for phone connection instead of the telephone exchange, it can substantially enhance agent productivity and reduce your costs.

Most of these tools use Artificial Intelligence (AI) and automation to handle repetitive tasks and offer self-service channels to your customers. This helps free up your agent’s time and lets the customer resolve basic queries on their own.

This way, the software solution helps small businesses handle call center operations without setting up a full-fledged call center. 

Some other useful features of call center software include:

  • Inbound and Outbound Calls: Lets agents handle inbound calls (usually complaints or questions about a product or service) and outbound calls (cold calls used to promote a new product to a customer in hopes of making a sale).
  • Interactive Voice Response (IVR): Resolves the customer’s query without requiring agent intervention. In case an intervention is needed, IVR redirects the customer to the right agent or department.
  • Call Routing: Directs a customer to the next available agent, reducing wait times and ensuring that the customer gets help as soon as possible. A customer gets directed to a suitable agent depending on their answers during the IVR stage.
  • Omnichannel Support: Allows customers to contact agents via different channels, such as email, social media, and live chat.
  • CRM Integration: Customer Relationship Management (CRM) lets an agent access the customer’s profile and any information needed without asking the customer again. It also keeps track of the customer behavior, allowing a support team to handle customers accordingly if a trend is noticed.
  • Reporting: Gives a better understanding of the agent’s performance and adds accountability to tasks performed. Also provides insights into any common problems that customers report about and aid in improving the training of employees.

Here’s a complete list of Call Center Software Features you should know about.

Most modern call center software solutions offer these features to help you manage large call volumes easily. 

Now, let’s explore the 11 best software for your small business, each with its own benefits:

1. Nextiva

nextiva homepage

Nextiva is a Voice-over-Internet-Protocol (VoIP) company that focuses on cloud-based customer communication. 

It offers an integrated solution for all customer channels and business apps.

Key Features

  • Uses Interactive Voice Response (IVR) to route incoming calls to the right agents.
  • Can record, pause, and listen to any customer interaction at any time.
  • Distributes customer calls based on business hours, technical support required, etc., using Automatic Call Distribution (ACD).
  • Offers local and toll-free VoIP phone numbers.
  • Dashboards with advanced features and reports to help you measure the efficiency of your outbound and inbound call center.


Nextiva offers a 7-day free trial. The paid plans start from $18.95/user per month.

User Ratings

  • G2: 4.3/5 (300+ reviews)
  • Capterra: 4.2/5 (180+ reviews)

2. Freshdesk

freshdesk homepage

Freshdesk (previously Freshcaller) is a cloud-based PBX (Private Branch eXchange) solution from Freshworks. PBX refers to a business telephone system that offers multiple inbound and outbound lines, call routing, voicemail, etc.

The customer support platform provides omnichannel customer service to enhance customer experience and satisfaction.

Key Features

  • Collects customer information on a unified platform to help call center agents resolve customer queries efficiently.
  • Enables customers to communicate with your agents using their preferred platforms, including email, social media, live chat, etc.
  • Reduces call wait times using intelligent routing engines.
  • Increases employee productivity using the tool’s built-in automation.
  • Offers self-service options to customers through forums and a knowledge base.


Freshdesk offers a 21-day free trial, and its Omnichannel packages start at $2399/agent per month.

User Ratings

  • G2: 4.4/5 (2000+ reviews)
  • Capterra: 4.5/5 (2000+ reviews)

3. Zendesk Talk


Zendesk Talk is a cloud-based call center software that enables companies to provide personalized phone support.

It’s built into the Zendesk for Service multichannel support ticketing system, which allows you to provide phone support from the same platform used for other customer conversations.

Key Features

  • Lets agents see all customer information in real-time by syncing the voice solution with other communication channels.
  • Unifies conversations by allowing you to handle customer calls, voicemails, and texts in the same space as emails, chats, and social messages.
  • Allows you to enhance voice capabilities by adding other tools like advanced call transcription, redaction, etc.
  • Uses IVR, group routing, and after-hours routing to divert calls to the right agent at the right time.
  • Generates real time cross-channel analytics to compare call performance with that of other modes of customer interaction.


Zendesk offers a free trial. Zendesk for Service plans start at $49/agent per month.

User Ratings

  • G2: 4.3/5 (3000+ reviews)
  • Capterra: 4.4/5 (2000+ reviews)

4. Zoho Desk

zoho desk customer support

Zoho Desk is an omnichannel customer service software that helps you enhance customer satisfaction and retention.

The tool has a one-of-its-kind context-aware helpdesk that significantly enhances your customer service.

Key Features

  • Manages tickets and customer requests across multiple channels, brands, products, etc., in one place.
  • Offers contextual AI features such as sentiment analysis, auto-tagging tickets, etc.
  • Enhances agent collaboration and communication with work modes, CRM integration, etc.
  • Automates repetitive activities to save time and other resources.
  • Offers actionable insights through reports and dashboards. 


Zoho Desk has a free 15-day trial. They also have a free plan for up to three agents. The paid plans start at $20/agent per month (billed monthly). 

User Ratings

  • G2: 4.4/5 (3000+ reviews)
  • Capterra: 4.5/5 (1600+ reviews)

5. CloudTalk


CloudTalk is a cloud-based call center solution for any sales and support team, offering 50+ advanced calling features.

Startups, small and medium businesses (SMBs), and even large enterprises can use this software to streamline their support operations. 

Key Features

  • Has voice features like voicemail, personalized greetings, three-way calling, etc.
  • Offers intelligent routing using ACD, IVR, skills-based routing, etc.
  • Boosts workforce productivity through callback, After Call Work (ACW) feature, predictive dialer, etc.
  • Integrates using an API with CRM software, helpdesk, and e-commerce solutions for smoother workflows.
  • Provides call monitoring and detailed statistics to improve the quality of your call center.


CloudTalk offers a free 14-day trial. Their paid plans start at $25/user per month.

User Ratings

  • G2: 4.3/5 (300+ reviews)
  • Capterra: 4.5/5 (200+ reviews)

6. 8×8 Contact Center

8X8 Contact Center

The 8×8 Contact Center software is a virtual solution that helps support and sales teams interact with customers using inbound and outbound calling.

Some of its best features include IVR, predictive dialer, customizable dashboards, etc.

Key Features

  • Has omnichannel routing and proactive self-service options.
  • Enables workforce management through quality monitoring, screen and call recording, etc. 
  • Generates customizable reports to monitor your call center performance. 
  • Offers native CRM and payment processing for a better customer experience.
  • Integrates with CRM software like Freshdesk, Salesforce, Google Workspace, etc.


The pricing starts at $125/user per month. 

User Ratings

  • G2: 4.2/5 (20+ reviews)
  • Capterra: 4.0/5 (15+ reviews) 

7. Voiptime Cloud

Voiptime Cloud

Voiptime Cloud is a software vendor that provides call center software solutions for industries like banking, manufacturing, sales, etc. 

You can use this tool to boost customer satisfaction and achieve the highest agent productivity in your inbound and outbound call centers.

Key Features

  • Routes customer calls and non-voice requests to the best call center agents using an ACD.
  • Lets you create IVR scripts for better caller navigation and helping customers reach the right agents.
  • Provides Progressive, Preview, and Predictive dialing modes to improve your sales and telemarketing and for proactive customer support.
  • Offers multichannel customer communication through email, webchat, and chatbots.
  • Allows you to monitor calls and track important metrics and KPIs. 


The pricing starts at $63/user per month.

User Ratings

  • G2: 4.9/5 (10+ reviews)
  • Capterra: 4.8/5 (70+ reviews) 

8. Dialpad


Dialpad provides business communication and customer engagement services for small businesses, startups, and enterprises.

This cloud-based business phone system helps global teams make smarter calls.

Key Features

  • Uses sentiment analysis and real time transcriptions to enhance customer engagement.
  • Has a built-in AI that automatically creates the right scripts for difficult-to-answer questions.
  • Claims to provide a 100% uptime SLA (Service Level Agreement) so that you don’t miss any call.
  • Lets agents work from anywhere and from any device.
  • Integrates with Zendesk, Google Workspace, etc. 


Dialpad has a 14-day free trial. The paid plans start at $20/user per month.

User Ratings

  • G2: 4.4/5 (100+ reviews)
  • Capterra: 4.3/5 (400+ reviews)

9. Five9


Five9 is a cloud-based call and contact center solution that lets you engage your customers on the channel of their choice.

The platform helps your business create a digital-first customer experience across multiple channels. 

Key Features

  • Lets customers share their problems with agents in real-time through the video troubleshooting feature.
  • Provides IVR self-service even on mobile devices for a consistent customer experience.
  • Automates social media interaction for prompt and consistent responses.
  • Has a unified interface for handling all messages, including SMS and social media messages, in one place.
  • Offers a live chat option for an instant online response.


Pricing is available on request.

User Ratings

  • G2: 3.9/5 (250+ reviews)
  • Capterra: 4.2/5 (350+ reviews)

10. RingCentral Contact Center


RingCentral is a complete virtual contact center and call center solution for small businesses, startups, and enterprises. The company offers an inbound omnichannel cloud contact center and an outbound SMS and call center.

Key Features

  • Provides an all-in-one intuitive platform for meetings, messaging, video conferencing, etc.
  • Offers local numbers, free global extension-to-extension dialing, and free inbound calling.
  • Ensures the highest possible service level through continuous monitoring and optimization of the platform.
  • Has solutions for finance, retail, healthcare, etc.
  • Is an open API platform that integrates with Google, Salesforce, Zendesk, etc.


RingCentral offers a free trial. The paid plans start at $29.99/user per month (billed monthly).

User Ratings

  • G2: 3.9/5 (80+ reviews)
  • Capterra: 4.3/5 (150+ reviews)

11. Avaya Contact Center

Avaya Contact Center

Avaya OneCloud CCaaS (Contact Center as a Service) helps you connect voice, video, chat, messaging, etc., for better customer and employee experiences at every touchpoint.

Key Features

  • Offers sentiment analysis to capture and respond to customer feelings in real time and create meaningful engagements,
  • Delivers 24/7 conversational self-service with an option to speak to a live agent.
  • Integrates your company’s as well as other general messaging channels like WhatsApp, Apple Chat, etc., into a single system.
  • Enhances workforce performance and engagement with live monitoring, automatic call recording, personalized desktops, etc.
  • Offers real time insights using performance analytics and reporting functionalities.


Pricing is available on request.

User Ratings

  • G2: 4.1/5 (160+ reviews)
  • Capterra: N/A

Looking for more call center tools? 

Check out this extensive list of the Best Call Center Software.

Key Benefits of Using Call Center Software in a Small Business

Now that we’ve explored some of the top call center software available today, let’s see how leveraging these tools can give your business a competitive edge.

1. Lower Costs

Call center software for small businesses have flexible plans that can be billed monthly or annually per user. Moreover, these plans become cost-effective as your business grows.

You can also choose and add features according to your budget and requirements. 

Additionally, globally competitive telephony rates, minimum setup costs, etc., help in cost savings.

2. Improved Security

A call center solution usually encrypts your data in the cloud with a backup, keeping your data safe from any prying eyes.

It’ll address any concerns your customers may have regarding sharing their personal data with a small business and increase their trust in your brand.

3. Multi-channel Support

Today’s customer service isn’t just about answering customer calls. 

Many companies aim to offer a holistic customer experience through multiple communication channels like email, live chat, etc., along with phone calls. 

Call center software makes it possible to provide this type of multi-channel support by seamlessly integrating all channels on one platform. This goes a long way in enhancing your customer service and increasing customer loyalty with your growing business.

How to Choose the Best Call Center Software For Your Business

With all of these options, how do you choose which is best for your company?

This is the methodology that we use and recommend here at Quick Sprout. Use these guidelines to decide what is best for your company.

Omnichannel Support

A good call center service gives you multiple ways to get in contact with your customers.

That way, they’ll have more flexibility to reach you— helping ensure client satisfaction.

Consider if you want to integrate those communication tools like email, live chat, and social media into your call center software. This will allow your agents to better serve the needs of your customers throughout each stage of the support process.

Call Center Type

The type of call center you run will be a big determining factor in your research.

Do you need software to support inbound calls only? Or do your agents need outbound dialing capabilities? Not every solution offers both.

The purpose of these calls will also have an impact on the software you choose. There are certain options that are better for sales, while others are better for customer support, troubleshooting, and ticketing.


The best call center software will integrate with your CRM solution.

Some of the options on our list have their own full-service CRM systems as well. So you could potentially get an all-in-one solution from the same provider.


It’s important that you have a clear understanding of how you’ll be billed for customer call center software. Not every company lists its prices online.

In most cases, you’ll pay based on a combination of usage and support agents. The majority of call center solutions have different plans for different features you need. Make sure to find one that best fits your needs and budget.

Why should small businesses care about having the right call center software?

Basically, call center software is the key to providing a winning customer experience every time. Need to make sure your customers always get sent to the correct department or person? Look for a call routing feature.

Running a contact center on your own and need to have a birds-eye view of how all your agents are doing? You’ll need call monitoring and analytics.

There’s a huge selection of call center software available, whether you work in ecommerce, banking, or healthcare. For small(er) businesses, time and money are paramount, so look for versatile solutions that let you streamline the number of tools you’re using.

This way, you’re paying less in monthly or yearly software fees and your team isn’t collectively wasting as much time switching back and forth between windows and tools.


Call center software may be on a lot larger scale in the corporate world, but when a small business wants to organize their customer service, they should look into call center software. It takes the stress out of managing customers and their concerns, and ensures your staff is acting as quickly as possible to resolve any issue.’s general functionality is well above average and more than enough to create a channel-based call center. Agents can be created and managed from multiple locations and using many different platforms, which is an added value for any business. The program resists outside influences and provides perfect protection from viruses, spyware, internet threats, etc. Thus, for businesses with a small budget, this call center software offers enough functions at a reasonable price so it can be strongly recommended.

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