Best live chat app for wordpress

Customer satisfaction is the ultimate goal for any business owner. But instead of settling for satisfaction, you’re going to ensure your customers are happy. And to do that, you need an exceptional live chat app. What’s a live chat app? Good question! A live chat app is a computer program someone can use to contact you directly through your website. If a customer has questions about your product or service, then the last thing you want them to do is leave your site and surf elsewhere. A live chat app lets them communicate with you directly from your site so they can get their concerns resolved as fast as possible.

Live Chat is a must-use marketing tool for customer engagement. It increases traffic and make your website looks more professional. LiveChat plugin is simple and easy to use, and there are thousands of features for you to boost your business in the industry,best free live chat plugin for wordpress and chat plugin for website.

Best live chat app for wordpress

1. Zendesk live chat for WordPress

Zendesk live chat for WordPress

Any company aiming to convert more visitors into buyers, reduce support costs, and raise their CSAT scores can benefit from adding WP live chat to their service channel mix. And Zendesk is the most simple, flexible, and comprehensive way to offer WordPress live chat to your customers.

Zendesk’s live chat plugin for WordPress streamlines your service operation with smart features like action-based prompts. For instance, suppose a customer is stuck on the checkout page; Zendesk’s best live chat plugin for WordPress will prompt one of your service agents to start a chat with this customer. From there, your agent can provide the assistance the customer needs to complete their purchase.

As you can imagine, this results in higher conversions and more productive agents.

The Power of Zendesk—for WordPress

Zendesk is an excellent way for companies to offer live chat for WordPress because it includes:

  • Proactive chat support: Triggers in chat notify agents when a customer has met preset conditions, like time spent on a certain page. Your agents can reach out, offer support, and provide a better user experience, increasing sales as a result.
  • Zendesk tracks key metrics: From real-time monitoring to agent performance, so you can identify areas to improve and what tactics are working in your favor.
  • Uninterrupted support: Access all your customer data and conversations from one place, so it’s easier for your team to switch between channels and provide the best experiences with Zendesk.

WordPress Live Chat, Plus Much More

If you’re only looking to add live chat, Zendesk’s plugin can help. But it’s worth knowing that Zendesk’s WordPress plugin covers a lot more than just live chat. Among other things, you can use Zendesk to turn WordPress blog comments into tickets, add knowledge base articles to your site, and manage tickets from your WordPress dashboard.

Essentially, everything you need to fully integrate WordPress into your service operation is at your fingertips when you install the Zendesk WordPress plugin.

To get started with Zendesk chat on your WordPress site, you’ll need a paid Zendesk plan (or a free trial). Once you have your account, you can follow these setup instructions for the Zendesk Support for WordPress plugin. After completing that step, you can add your chat widget to your site with an embed code.

Pricing Plans:

Team: $49/month
Growth: $79/month
Professional: $99/month
Enterprise: $150/month
Enterprise Plus: $215/month

Free trial: 14 days

Features of Zendesk WordPress Plugin include:

  • Ticketing system
  • Web, mobile, and social media messaging
  • Support for email, voice, SMS, and live chat
  • Zendesk AI chatbot
  • Help center
  • Automations and workflows
  • Reporting and analytics
  • Robust APIs
  • Over 1000 prebuilt apps and integrations
  • Single sign-on
  • Knowledge base management
  • Smart triggers
  • Canned responses
  • Omnichannel support

Learn more about Zendesk and WordPress

Starting price$49/month
Free trial14 days
Free planNo
Best forSMB to enterprise-level
Customizable chat boxyes
Chat historyyes
Free conversations per monthUnlimited

2. LiveChat’s WordPress Plugin

LiveChat’s WordPress Plugin

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LiveChat’s plugin for WordPress is a flexible, yet powerful option for implementing live chat on your WordPress. It works with plenty of WordPress site builders, which makes it simple and intuitive to implement. LiveChat also has partnerships with major e-commerce software such as WooCommerce, BigCommerce and more. So if you’re in e-commerce, LiveChat’s WordPress Plugin could work for your site.

Use LiveChat to proactively reach out to website visitors, or use the chat box as an offline web form to collect emails for your mailing list. You can also personalize your chat boxes to match your branding, and add team member photos so customers know who they’re talking to. The live chat plugin works with any WordPress theme or template without requiring modification.

While you can download LiveChat’s WordPress plugin for free, you’ll need a paid LiveChat plan to use the plugin. Their standard plan is the Team plan which includes functionality beyond the scope of a simple live chat plugin such as ticketing. If you’d like to test the plugin out, you can by starting a free 14-day trial with LiveChat.

Pricing Plans:

Starter: $19/month
Team: $39/month
Business: $59/month

Free trial: 14 days

Free plan: Not available

LiveChat WordPress Plugin Features

  • Website visitor tracking
  • Unlimited chats
  • 24/7 live chat support
  • Third-party app integrations
  • Multi-website support
  • Shareable direct chat links
  • Canned responses
  • Widget customization
  • Support and agent ratings
  • Reports and analytics
  • iOS and Android apps

Learn more about LiveChat for Zendesk

Starting price$19/month per agent billed monthly
Free trial14 days
Free planNo
Best forStart ups, small and medium-sized businesses
Customizable chat boxyes
Chat historyyes
Free conversations per monthUnlimited

3. OIark WordPress Plugin

OIark WordPress Plugin

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Olark’s live chat software is known for its elegant blend of sophistication and simplicity. Its live chat WordPress plugin is similarly intuitive yet powerful; all you have to do is install the Olark plugin on WordPress, refresh your site, and your chatbox will be ready to use. Once it’s installed, you’re free to create workflow rules, customize your chat widget, save chat transcripts, and more.

The Olark WordPress plugin live chat feature can be easily integrated with your CRM and email marketing tools. Set up automation rules to speed along conversations, and gather real time reporting on agent activity and visitor behavior. Plus, you can save full chats to your archives and reference them later to help collect even more insight on your customers.

From within your WordPress dashboard, you can also add API calls and set your Olark live chat to localize any communications to your website visitor’s local language. You can try out the Olark WordPress plugin for free but for more advanced features and no limits on your number of chats, you’ll need to opt for a paid plan from Olark.

Pricing Plans:

$29/month

Free trial: 14 days

Free plan: Not available

Olark Plugin Features

  • Proactive chat
  • Custom messages
  • Chat routing
  • Automatic greetings
  • Live chat analytics
  • Customizable agent alerts
  • Pre-chat surveys
  • Real-time translation
  • Drag and drop editor
  • Transcript search and filter
  • Customizable langue strings

Learn more about Olark for Zendesk

Starting price$29/month per agent
Free trial14 days
Free planNo
Best forHigher education and small to mid-sized businesses
Customizable chat boxyes
Chat historyyes
Free conversations per monthUnlimited

4. Tidio WordPress Plugin

Tidio WordPress Plugin

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Tidio’s free live chat for WordPress plugin is quick to install, mobile-friendly, and it provides support for email and Facebook Messenger. Plus, you can take much of the heavy lifting off of your service agents because Tidio also includes chatbots. One of Tidio’s key features is its incoming visitor notification, which enables your agents to engage visitors as soon as they arrive.

Give your widget the look and feel of your branding, and deploy it seamlessly on your website, browser, or mobile device. Plus, all conversations can be accessed from one easy-to-view panel, so agents can manage their conversations from one place. And with natural language processing, you can get a head start on understanding and fixing customer issues.

And, to help you save time, Tidio provides a no-code, drag-and-drop chatbot building and templates for common chatbot flows, such as an abandoned shopping cart. You can get access to Tidio—and most of its features—with Tidio’s free plan and plugin. But the free plan does come with fairly limited visitor counts, email volume, and chat operator seats.

Give your widget the look and feel of your branding, and deploy it seamlessly on your website, browser, or mobile device. Plus, all conversations can be accessed from one easy-to-view panel, so agents can manage their conversations from one place. And with natural language processing, you can get a head start on understanding and fixing customer issues.

Pricing Plans:

Starter: $39/month
Team: $79/month
Scale: $399/month

Free trial: 7 days

Free plan: Free up to 2 agents

Tidio WordPress Plugin Features

  • Free iOS & Android mobile app
  • Live typing preview
  • Built-in chatbots
  • Over 20 integrations
  • Automated conversations
  • Customizable chat widget
  • Support for email and Messenger
  • OPen SSL
  • Single panel view
  • Drag and drop visual editor
  • No coding required
Starting price$39/month up to 5 operators
Free trial7 days
Free planFree up to 2 agents
Best forSmall businesses
Customizable chat boxyes
Chat historyyes
Free conversations per monthUnlimited

5. WP Social Chat

WP Social Chat

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WhatsApp is the most popular messaging app in the world and WP Social Chat (formerly WhatsApp Chat WP) by QuadLayers allows your customers to start a WhatsApp conversation right from your WordPress website. WP Social Chat has over 100,000 active installations, and for good reason; their paid plans equip your team with unlimited agent accounts, customizable chat widgets, and pre-set greeting messages.

With so many people already using WhatsApp for personal messaging, it only makes sense for businesses to meet them where they are. The app is GDPR compatible, and with the premium version you have the option to include multiple team members and distinguish between them, so customers don’t get overwhelmed.

Plus, you can target your website visitors with chat boxes displayed on all your pages, or just a selection. WP Social Chat’s WordPress plugin also includes a free plan though you only get one agent and there is no customization available. The paid plans range from a one-time payment of $30 to $90.

Pricing Plans:

Personal: $30 one-time payment
Agency: $60 one-time payment
Developer: $90 one-time payment

Free trial: Free download available

Free plan: Free download available

WP Social Chat Features

  • WhatsApp contact box
  • WhatsApp button
  • Custom icons
  • Custom user messages
  • Multiple agent accounts
  • 6-month personalized support
  • Customizable chatbox
  • Customizable agent messages
  • Set the first user or agent message
Starting price$30 one-time payment
Free trialFree download available
Free planFree download available
Best forSmall to mid-sized businesses already using WhatsApp
Customizable chat boxyes
Chat historyInformation not available
Free conversations per monthUnlimited

best free live chat plugin for wordpress

1. HubSpot All-In-One Marketing

HubSpot All-in-One Marketing is a free WordPress live chat plugin that helps you coordinate your marketing efforts. 

You can add HubSpot All-in-One Marketing to your website to engage and gather lead information for up to one million website visitors. 

You can then manage these contacts in HubSpot’s CRM (customer relationship management) software. HubSpot offers other helpful tools, such as a popup plugin and a form builder. 

HubSpot All-in-One Marketing includes three different live chat systems you can integrate with your WordPress page to boost customer engagement and generate qualified leads for your business. 

Key Features of HubSpot:

  • Attractive live chat widget
  • Three live chat types: support, sales, and automated chatbot (for offline help)
  • Real-time messaging
  • Email marketing for lead nurturing
  • Ticketing system
  • Integration with WordPress pages 
  • CRM integration
  • Built-in analytics and visitor tracking
  • Multiple chat agent support
  • Available for mobile (IOS, Android)

Best free WordPress live chat plugin for: Businesses that use CRM software and are interested in lead generation.

Download HubSpot All-in-One Marketing.

2. LiveChat – WP Live Chat Plugin for WordPress

LiveChat is another free WordPress live chat plugin that empowers fast and proactive communication between businesses and their customers.

You have to be a LiveChat customer to use the LiveChat WordPress plugin for free. The chat window is responsive and works well on all devices and browsing interfaces.

LiveChat also offers straightforward and fast customer support.

Key Features of LiveChat:

  • Customizable chat widget
  • Ticketing system
  • Instant phone calls
  • Multiple live chat sessions
  • Triggers and website guest tracking 
  • Proactive chat invitations (personalized messages)
  • Integration with CRM, email marketing, and social media platforms, including Salesforce, Zendesk, Mailchimp, HubSpot, and Facebook
  • Mobile app 

Best free WordPress live chat plugin for: E-commerce businesses that need 24/7 customer support.

Download LiveChat – WP Live Chat Plugin.

3. tawk.to Live Chat

tawk.to is one of the most popular WordPress live chat plugins, with almost four million businesses using it.

With tawk.to, you can chat with your website visitors free of charge. It offers a smooth process, with no spam or ads.

tawk.to is a very flexible and customizable plugin that supports all browsers and lets you assign multiple agents to customer chats for free.

Key Features of tawk.to:

  • Responsive live chat widget
  • Color schemes for widget customization
  • Visibility option settings
  • Real-time website visitor tracking
  • Available for mobile
  • Smart trigger option
  • Single dashboard interface for effective communication 
  • Unlimited number of chat agents
  • Supports translation plugins for international sales

Best Free WordPress Live Chat Plugin for: Businesses that need a simple plugin for lead generation and sales.

Download tawk.to Live Chat.

4. JivoChat Live Chat

JivoChat is another powerful and free WordPress live chat plugin you can use for your e-commerce website. 

JivoChat is lightweight, versatile, and compatible with all devices. 

With JivoChat’s real-time chat functionality, you can easily communicate with website guests effectively.

Key Features of JivoChat :

  • Fast-loading chat feature
  • Single communication hub for all social media/chat channels like Whatsapp and Messenger
  • Offline messages and instant call features
  • Built-in CRM
  • Automatic language translator
  • Real-time visitor tracking
  • Advanced trigger options
  • Automated responses
  • Typing insights
  • Integration with API, webhooks, and other CRM solutions

Best free WordPress live chat plugin for: E-commerce websites that want a central communications hub for their chats.

Download JivoChat Live Chat.

5. Zendesk Chat

Zendesk Chat is a free WordPress live chat plugin that empowers you to solve your visitors’ problems in real-time.

With Zendesk Chat, you’ll not only provide a better website experience but increase your sales too.

When you use Zendesk Chat’s free version, you’ll get access to a user-friendly dashboard and chat history of up to 30 days (but you can only attend to one concurrent conversation). 

Key Features of Zendesk Chat:

  • Customizable and straightforward chat widget
  • Optimized for mobile usage
  • Smart trigger options
  • Built-in analytics
  • Website visitor tracking
  • Automatic translator for over 40 languages
  • Integration with the top CRM services like Salesforce, Zendesk, and UserVoice
  • Available for mobile

Best free WordPress live chat plugin for: Businesses that use CRM software (runner-up).

chat plugin for website

1. LiveChat

The LiveChat live chat

LiveChat is the industry leader in live chat software. It’s very easy to set up and install thanks to their free LiveChat plugin for WordPress.

LiveChat offers beautifully designed live chat support apps that your customer support staff can use on their laptops, tablets, and mobile devices. That means you can chat with customers while on the go, and without having to log into your WordPress dashboard.

You can add pre-chat survey forms before and after a live chat session, so you can see exactly how well your support team members and sales staff are performing. When no one is available to answer questions, you can set up a workflow so customers can easily send a support ticket directly from the live chat window and your team will get notifications.

LiveChat integrates with dozens of other services like popular CRM software such as Hubspot, Google Analytics, and Zendesk. It supports omnichannel conversations by integrating with WhatsApp and other messaging platforms.

It also integrates with all the top email marketing services including Mailchimp and Constant Contact. This will save you time since you don’t have to manually type customer details into your other systems.

Perhaps the best thing about LiveChat is its speed. The chat functionality loads extremely quickly and offers a much better user experience than most other live chat software.

We use LiveChat on our various eCommerce websites because it helps us respond faster and provide better overall customer interactions.

Thanks to the built-in tools, it’s easy to customize LiveChat’s chat box to perfectly match your website branding, which is a huge plus.

LiveChat comes with other support tools that help us improve our customer communication such as visitor tracking and proactive chat, which allows us to contact visitors before they even ask for help.

LiveChat also has a smart API that integrates with our knowledge base and ticketing system, and helps streamline our customer support processes.

Although we use LiveChat on our WooCommerce and Easy Digital Downloads stores, you can use it on all popular website builder platforms including Shopify, Wix, and others.

Pricing: LiveChat has different plans for businesses of all sizes including startups. Their plans start at $16 per agent per month when billed annually, or $19 when paid monthly. Each plan comes with a 14-day free trial.

Special: WPBeginner users can get 30% off their first LiveChat payment when you use our LiveChat Coupon.

2. HubSpot

HubSpot live chat

HubSpot is a popular all-in-one marketing platform that offers live chat and a chatbot builder.

You can customize the live chat design to perfectly match your own branding, and create automated chatbots for when your team is offline without having to write a single line of code. HubSpot’s live chat also seamlessly integrates all customer data with the HubSpot CRM platform, so you don’t need to type in this information manually.

You can use HubSpot’s built-in tools to personalize the chat experience for returning visitors, which is proven to help you get more sales.

Aside from live chat, HubSpot also comes with email marketing automation, sales CRM, landing page software, help desk software, self-service customer portal, and other powerful marketing functionality.

This allows you to communicate with your customers across multiple channels including live chat, support tickets, and email automation. With that in mind, HubSpot has lots to offer both small business owners and large enterprise businesses.

The best part about HubSpot is that there’s a free version so you can try this software and then decide whether it’s right for you.

Pricing: You can add HubSpot chatbots to your website for free. However, if you want to use additional tools such as HubSpot’s drag and drop landing page builder, then you’ll need to upgrade to a paid plan. These start at $45 per month.

HubSpot’s prices increase quickly, but they do offer far more than chatbots and the customer reviews are consistently high. If you’re looking for a CRM and email marketing software in addition to both live chat and AI chatbots, then we recommend HubSpot.

3. ChatBot

ChatBot live chat

Automated chatbots are the future of live chat software because they allow you to engage with your customers 24/7.

ChatBot helps small businesses use the power of artificial intelligence (AI) chatbots to boost customer engagement and overall customer satisfaction.

ChatBot comes with an intuitive drag and drop interface that you can use to create your own automated bot. They have dozens of ready-made templates for various industries that are completely customizable so you can design conversation scenarios and chat routing that perfectly fits your business needs.

For example, you can use the eCommerce bot template to walk your customers through the entire buying process.

You can use ChatBot’s lead generation template to automatically collect a lead’s contact information. Meanwhile, their sales template encourages customers to explore your latest deals and helps them find what they’re looking for.

ChatBot even has templates for specific industries, including a coffee shop bot, recruitment bot, and restaurant bot.

ChatBot’s templates are easily one of the best things about this platform because it helps small businesses access the power of custom, automated bots.

Previously, creating a chatbot was hard work for small teams and anyone with a limited budget, but these templates make it easy. Simply put, ChatBot allows you to add a virtual assistant to your website, Facebook messenger, or Slack.

If visitors want to communicate with a real person, then you can seamlessly forward them to your customer support agent, phone support, or any of their live chat tool integrations.

ChatBot also integrates seamlessly with WordPress and WooCommerce.

We use ChatBot to power the various chatbots on our eCommerce websites, and it even seamlessly integrates with LiveChat.com (#1 provider in our list).

Pricing: ChatBot has various plans for businesses of all sizes. Their plans start at $42 per month when billed annually, which gives you 1000 chats per month. Each plan comes with a 14-day free trial.

4. Sendinblue

Sendinblue live chat

SendinBlue is a powerful yet beginner-friendly live chat platform.

SendinBlue allows you to easily convert your website visitors into customers by answering their questions in real-time via live chat. The chat integrates with SendinBlue’s marketing automation which enables you to capture more leads.

SendinBlue comes with built-in email marketing integration, retargeting for Facebook ads, segmentation, and complete marketing automation.

SendinBlue offers a complete marketing package with CRM, SMS and email marketing, landing pages, and more. This powerful toolkit helps you convert even more visitors into paying customers.

Pricing: SendinBlue has a few different pricing plans, but live chat for one user is included in their free plan. If multiple people need access to SendinBlue, then you’ll need to buy a Premium plan, which starts at $65 per month.

5. Tidio

Tidio live chat

Used by over 300,000 businesses, Tidio is popular live chat software that you can add to your website within minutes. You can then customize the live chat pop-up to match your branding.

Tidio comes with over 35 ready-made chatbot templates so you can respond to customers 24/7. You can customize all of these automated templates using their drag-and-drop chatbot editor.

With Tidio, you get an overview of all the visitors on your website and can even see what your customers are typing in real-time. This helps you respond to your customers faster, and deliver a better overall visitor experience.

No matter where you are, you can keep in touch with customers using Tidio’s desktop or mobile app, or their browser widget.

Pricing: Tidio has a limited free plan that supports 2 operators, but doesn’t include some of the more advanced live chat features. Paid plans start at $19.

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