Best CRM For Magento 2 – Are you trying hard to find the best Magento CRM solution? If yes, then you must read this article. As we all know, Magento is demanding shopping cart system that can help you put your business on the top of Google ranking. And if you are seriously focusing on the development of e-commerce store, then this software can cover up everything. But, alas! You need to make sure that your store is free from bad marketing practices and if you are serious about this then check out below section:
CRM systems are critical for businesses big and small. Even though our business is in the “small” category, we still wanted to implement a sufficient CRM system. Since upConnex is a Magento 2 agency, we have been testing out a CRM plugin primarily made for Magento 2, called Better Together. In this article, I’ll walk you through why we chose it and how it works.
If you work with Magento 2, it might be a good idea for you to get hold of a CRM. The reason is simple: without one, you’ll find yourself overwhelmed in an instant by a plethora of data. There are so many things you could do that eventually, they’ll run into each other.
Best CRM For Magento 2
Key Benefits of a Magento CRM Integration
Magento and CRM integration opens many possibilities, including product advertising, list tracking, contact management, and customer engagement. The true Magento 2 CRM integration allows merchants to handle customer communication and reduces manual interaction time.
1. CRM tracks and manages customer data
Magento & CRM combination can add more value to potential customers’ profiles by analyzing their social media profiles and other web information. You can also track your site visitors’ activity, such as the categories of products they’ve searched and browsed. By gathering all those data, you will know your users, their preferences, and what products they want to buy.
2. Magento CRM converts traffic into sales
Based on where clients go on your e-commerce website, CRM will track all those interactions, and you can create recommendations and suggest products.
3. Magento CRM provides personalized marketing
Experts have found that 80% of eCommerce users only choose companies that personalize their experience (recognize them by name, recommend options based on past purchases, know their history, etc.). CRM for eCommerce will allow you to send personalized emails offering specific products, discounts, or promo campaigns. CRM helps to boost conversations rate and loyalty and ensures repeat purchases.
4. CRM makes your customer support WORK
Repeat purchases and loyalty also come with sufficient customer support, whether tracking shipping issues, managing exchanges/returns, or simple FAQ.
It’s vital to choose CRM software that comes with support integration so you can work seamlessly and stay on the same page with customers.
1. Hubspot CRM
The list of the best Magento 2 CRM integrations starts with a famous name — Hubspot. The tool comes with plenty of features and functionalities that automate the sales processes and reduces friction. Integrating Hubspot with your Magento 2 store can help you reduce the time required by the sales reps to close the deals, make better data-driven decisions, streamline the customer experience and improve the overall business operations. It is a cloud-based CRM tool that can be accessed anywhere and anytime.
Hubspot provides a forever-free version of the CRM tool that you can upgrade to the paid versions as per your business requirements.
- Automate marketing and sales
- Easy to integrate social media profiles
- Intuitive dashboards to keep track of all things in one place
- Segment contacts and set automated email sequences
- Track complete progress of leads
- Easy-to-use CRM tool
Hubspot CRM Pricing Plans:
- Free Plan Available!
- Starter: $45/mo
- Professional: $1600/mo
- Enterprise: $5000/mo
2. Salesforce CRM
Salesforce is one of the best CRM integrations for Magento 2, famous for providing customer-centric business solutions. The company provides best-in-the-market customer relationship management solutions to businesses around the world. The Salesforce CRM covers the customer relationships from each and every business aspect, let it be marketing, sales, or customer service. Integrating Salesforce CRM with your Magento 2 store can help you manage the business operations more efficiently, gather customer insights, and make better business decisions out of it.
This CRM tool is highly flexible and scalable enough to handle the increasing demands of growing businesses.
- Highly intelligent analytics
- Intuitive & easy-to-use dashboard
- Auto-fetch data from emails, support channels, and calendars
- Effectively manage the leads in a timeline
- Easily accessible through a mobile app
- Generate custom reports
- B2B Commerce: Starts at $4
- B2C & B2B2C Commerce: 1% gross merchandise value
- Order Management: Starts at $0.3 per order
3. Zoho CRM
Zoho is one of the best CRM integrations for Magento 2 with plenty of built-in features and functionalities. It provides a cloud-based customer relationship management platform that is trusted by thousands of renowned businesses around the world.
This cloud-based CRM tool keeps track of all the leads and customers in one place so that you never miss following up on any of them. Integrating Zoho CRM with Magento 2 can help you provide a better service to the customers by understanding them through powerful reporting and analytical features. Convert more leads, provide better customer support, improve inventory management, and know more about your customers by integrating the Zoho CRM with your store using our Magento 2 Zoho CRM integration extension.
- Built-in AI-powered Zia assistant
- Supports multi-channel marketing
- Highly customizable and intuitive dashboard
- Plenty of third-party integrations and add-ons
- Leads and contacts management
- Powerful deal management to close more deals
- Standard: $14/user/mo
- Professional: $23/user/mo
- Enterprise: $40/user/mo
- Ultimate: $52/user/mo
4. Vtiger CRM
Another great CRM tool that you can integrate with your Magento 2 store is Vtiger CRM. It is affordable, easy to use, and a powerful customer relationship management tool, which is perfect for small business owners and start-ups. This powerful CRM tool streamlines all the communications between the clients and the sales team and also adds to the efficiency of the team.
This CRM tool for your Magento 2 store can also help you engage more customers by leveraging your store’s presence on social media and through email marketing. The unified dashboard of the CRM provides complete details about the leads and helps you manage the sales efficiently.
- Get a unified view of Magento 2 orders in Vtiger
- Track the leads’ and customers’ progress in real-time
- Expand your customer base using marketing and promotional campaigns through Vtiger
- Increase engagement with your existing customers
- Automate workflow for better efficiency
- Powerful reporting and analysis of store’s performance
- Standard: $30/user/mo
- Single App: $20/user/mo
- Custom pricing is available!
5. Agile CRM
If you find visualized reports more helpful than the traditional ones, then Agile CRM can be a perfect choice for your Magento 2 store. The CRM is trusted by more than 15000 businesses across the world including some of the famous names such as Indeed, and peopleperhour.
It is a future-proof CRM tool that comes with cutting-edge features and functionalities that covers almost everything Magento store owners may need. One of the unique features of the CRM tool is the gamification that motivates the sales to achieve targets with better results. The platform makes it possible for store owners to automate sales, marketing, and customer services operations. The tool is mobile-ready and can be easily integrated with other services and apps for more efficiency.
- Manage marketing, sales, and customer service in one place
- Cloud-based CRM tool
- Sales gamification features
- Efficient project management
- Visualized reports and analytics
- Easy implementation
- Free plan is available!
- Starter: $8.99
- Regular: $29.99
- Enterprise: $47.99