Sample Refund Policy For Dropshipping

If you are not satisfied with the product you have received, you can request a 100% refund by contacting us through email at [email protected] within 30 days of your order.

We offer a 30-day refund policy. The return policy entitles you to request a refund on any product that has been paid for and can be returned within 30 days of the purchase date. Return requests must be approved by us first. We will not accept returns if they have been more than 30 days after purchase, or if we consider them non-returnable. To request your return, contact us at: [email protected] Please include your order number and the reason for your return in your email. We will send you a confirmation message when we’ve received your request and will let you know how long it will take for us to process yours once we receive it.

We Value Our Customers and are Committed to Making Every Transaction a Success. If you are not completely satisfied with the item(s) that you receive from us, and the item(s) is not damaged, you may return it for a full refund or replacement within 14 days of receipt of your purchase

Sample Refund Policy For Dropshipping

As you can see, they provide an address where customers can send their products if they want to initiate a return.

The Do Dropshipping Return Policy Template

[STORE_NAME]’s Return Policy

1. Return eligibility

To be eligible for a refund or exchange, you must have purchased one of the items sold on [STORE NAME].

Our return policy lasts for [NUMBER] days after purchase. If more than [NUMBER] days have passed since your purchase, we can’t offer you a refund or exchange.

The item being returned must be in the same condition as you have received it. It must be unused and sent back in the original packaging. If it is not, no or only a partial refund will be granted.

The following items are non-returnable:

  • Software
  • Gift cards
  • Items that are on sale
  • [OTHER]

2. Return process

Once your return is received, we will notify you. The package and its content will be inspected, and we will let you know when the return is approved or rejected within [NUMBER] business days.

If the return is approved, we will send you funds equal to the purchase amount to the payment method you have used during checkout.

If you have any questions during the return process, please contact us at [EMAIL].

3. Exchanges

If the item you’ve received is damaged or defective, we can arrange an exchange for you. If you want to exchange your items, please send us an email and send your items to: [ADDRESS].

4. Shipping

To return a product, you should send us an email at [EMAIL], and send your product to: [ADDRESS].

Shipping fees for return items are your responsibility, and you must pay for them. Your order’s shipping costs are non-refundable. If you have paid for shipping in your order, these costs will be deducted from your refund.

If you’re shipping items worth over $50, please consider shipping the package using a track&trace number or purchase shipping insurance. We can’t guarantee that we will receive your item.

5. Customer service

For questions, support, problems, or warranty claims, please contact us by email at [EMAIL].

Note: Make sure to consider the six things I talked about above and adjust the return policy to them according to your own policy.

Keep in mind that this template is no legal advice. Use it at your own risk. Do Dropshipping is not responsible for any events that may occur due to this template being used by a merchant.

Also, if you don’t have a professional email address yet, then you can check out this article here to learn how to get one for free.

How do you create a return policy in Shopify?

If you are dropshipping with Shopify, setting up a return policy is a piece of cake!

Simply navigate to Online Store -> Pages, and click on “Add Page”.

Add standard page Shopify

Then, just copy our Return Policy Template and paste it in Shopify.

Change all words that are located in the square brackets, and make any other modifications to make the return policy suited for your store.

How to add a return policy dropshipping Shopify store

For the final step, head over to Online Store -> Navigation and add your new return policy to your footer menu and/or other menus!

By doing this, your visitors will be able to easily find your return policy.

Add return policy to Shopify store menu

An extra tip is to add your return policy to Shopify’s “Legal” section.

You can find the “Legal” section by going to Settings -> Legal. Then, just copy and paste your return policy in the designated section.

Shopify store legal pages return policy

By doing this, your return policy will be displayed during the checkout process, which will look like this:

Shopify store checkout return policy legal pages

How do you deal with returns on your dropshipping store?

If you are running a dropshipping store, you may be unsure about dealing with returns.

In general, ecommerce stores use a return merchandise authorization system (RMA) to manage returns. Among others, an RMA system lets your customers initiate their return and gives them a label with an RMA number. This allows them to ship the returning package without taking up your time.

When running a dropshipping store, a similar system can be implemented. Here’s what the process will look like when a customer wants to return a product:

  1. First contact. The customer contacts you to request a return.
  2. RMA number request. You request an RMA number from your supplier.
  3. Return. The customer sends back the product(s) to your supplier and writes the RMA number on the address.
  4. Supplier refund. The supplier refunds you for the wholesale price of the product(s).
  5. Customer refund. You refund the customer for the full price of the product(s).

With an app like AfterShip Returns Center, you can easily manage your dropshipping store’s returns.

Aftership returns center deal with returns dropshipping store
Screenshot of the Returns Center

When using AfterShip’s app, here’s how your return process will look:

Aftership return center return process

You can check out a demo of the return page here.


After reading this article, you should be better equipped to deal with returns and keep your customers happy!

Using the shared template, app, and things to consider, you are armed with the tools and knowledge you need to create a great return policy for your business.

If you are still looking for more information on how to deal with returns and refunds when dropshipping, check out our full refunds and returns guide for dropshippers.

It will cover things like:

  • Common causes of refund requests
  • How to get fewer refund requests
  • Some extra tips to follow for your return policy
  • And more!

Keep in mind that if you don’t feel like dealing with these long-distance returns, you can also consider using local dropshipping suppliers.

With dropshipping suppliers from countries like the US or the UK, you will not only have an easier time with returns, but you will be able to benefit from much faster shipping times as well!

Last but not least, if you planned to create a shipping policy for your store as well, then check out this article. It is an article similar to this one but focused on creating shipping policies.

Good luck with your dropshipping store!

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